What's New in HR Service Delivery | Rome

With the Now Platform® Rome release, ServiceNow addresses the challenges and opportunities of the hybrid work era, helping organizations evolve business models, reduce employee burnout, and scale inno...

Using Universal Request to drive a more unified service delivery experience

Introduction Service delivery is transforming from siloed, department-specific models to more connected, enterprise-wide models. This is driven under the context that employees shouldn’t have to think...

Empower managers to bring their employees back to the office

As you start bringing employees back to the workplace, are your managers ready to support their teams as they transition back? The cost of a bad return to work experience is high – in fact, data shows...

Now on Now: Honeymoon or heartbreak? How ServiceNow is using HRSD to make sure its new hires have a great experience during the first 90 days

A negative experience after joining a new company makes employees twice as likely to look for new jobs, according to research by Digitate. And a 2019 Work Institute Retention Report found that up to o...

You Just Want to Know Where to Start, Right?

I attended my first knowledge management conference in the fall of 2009 just after I graduated with my newly minted master's in information science. Even with that very expensive piece of paper, I did...

Changing How Work Gets Done with Employee Journey Management

ServiceNow Employee Journey Management Despite the sudden shift to remote work this past year, ServiceNow customers rose to the challenge and delivered great employee experiences through digital workf...

How Advanced Form empowers e - signature without Scripting

ServiceNow introduced Advanced Forms on Paris release. Advanced Forms allows organizations to automate and simplify the process of filling, signing, and reviewing a document online in ServiceNow. Orga...

Embedding Learning in the Flow of Work with Learning Posts

Today, common learning experiences typically sound something like this: “Another mandatory training? This would have been helpful earlier this year when I was going through this process.”“I don’t see ...

Make Offboarding Better Using Journey Accelerator

Offboarding is a hard, often stressful, process for managers and their teams. When a team member leaves, the manager is responsible for managing an extensive knowledge transfer. Meanwhile, they need t...

Automatically close an HR Case once all the to-dos are completed (Service Activity)

ServiceNow has an option to automatically close an HR Case once all the HR Tasks are completed for HR Service Activities. Unfortunately this is not always working as needed because it’s a scheduled jo...

HR Document Signature: Automatically ask Employee signature after Agent signature on Document / PDF Templates

In a previous video I showed how we can have the agent to verify and modify a document before it is sent to the employee to sign. That was done manually here I show how to do it automatically (Manual ...

HR Document Signature: Agent to verify and modify a document before Employee signature on Document / PDF Templates

Very often there is a need to have a document signed by the Employee. ServiceNow shows many examples of that but always with a perfectly populated document where all the variables are taken from the H...

Using Listening Posts to Gather Feedback & Fine-Tune Experiences

For many customers, the current process of capturing employee feedback is disjointed, delayed, and ineffective, and there is often the added burden of inadequate reporting, which makes it difficult to...

What's New for HR Service Delivery in the Quebec Release

What's New for HR Service Delivery in the Quebec Release Over the last year, our customers have demonstrated their resilence by working through many unprecedented challenges: managing entirely new way...