One of my former directors used an analogy of a car dealership when she took in her vehicle for repairs. She liked the waiting room where everything was clean and quiet. She didn't want to know what w...
Today we are highly connected to our surroundings, and it seems like there is always an "app for that". From making a dinner reservation to ordering a ride home from the airport, mobile apps provide e...
It's that time of year again! It's a joyful time for parents who see their children off to school for another year of learning. For children; perhaps not so joyful. To start the school year many child...
I recently read an article in HR Magazine that talked about why new HR technology failed. And, after being in HR and the software world for the latest 22 years, what surprised me was that the emphasis...
Traditionally, the defining feature of HR Shared Services has been the contact center, where HR domain expertise is consolidated in one place and made accessible to employees by phone or email. This p...
Fresh off the heels of the HR Summit in Denver last week, I wanted to address a common phenomenon in HR call centers: Answer Shopping. What is answer shopping? Here is an example: Employees call HR to...
One of the most frequently asked questions I get from prospects and customers alike is "How do we begin to build a Knowledge Base for HR?" I finally decided that it would be a good idea to go ahead an...
Now on YouTube for easy sharing, watch this video for an overview of the ServiceNow HR Service Management and Workday integration.Access on YouTube at ServiceNow HR Service Management and Workday - Yo...
ServiceNow has seen an exciting increase in customers interested in implementing Human Resources functionality. To help our Services Partners gain the necessary knowledge to implement this product, Pr...
Your employees are your company's most important asset. They serve your business and your customers 24x7. But does your HR department serve them equally well? What if you could reduce the administrati...
We often get asked why customers should implement the HR Service Management application instead of a Custom HR implementation. This blog provides a quick FAQ reference to address this question. What i...
Demonstrates how Human Resources Service Management (HRSM) from ServiceNow helps transform HR service delivery by streamlining interactions between employees and HR, increasing HR productivity and imp...
New VideoWork Smarter, Not Harder: Envision Healthcare is leveraging ServiceNow HR Service Management to streamline and improve HR service delivery by offering a consumer‑like self‑service portal ...
What could you accomplish if you didn't have to spend nearly 12 hours every week on mundane administrative tasks like replying to emails, answering phone calls, and updating spreadsheets? What strateg...
on:
Orchestrating Work, Not Just Answering Questions
on:
Zurich Release Deep Dive Blog – HRSD
on:
The Case Assignment Continuum: A Framework and Mat...
on:
Now You Know: Employee Workflows Newsletter (Augus...
on:
Agentic AI Capabilities for HR
on:
When to use Document Management (Document Services...
