HR Migration Tool Walkthrough

Jakarta introduced a migration tool to assist customers with migrating from the global HR application to the scoped HR application (released in Istanbul). This video provides a high-level walkthrough ...

New HR Administration Training Now Available

The ServiceNow ® Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls pe...

Leveraging your existing HR data to become more proactive

Many customers are able to track and find some great metrics and action items from the reports that ServiceNow makes available. Things like giving your managers insight into the teams workload, unders...

Improving the Quality of Work from your HR Agents

With K17 behind us, it was great to see the level of interest and engagement we had from both prospects and existing customers on leveraging the HR application. Some of the savings in both cost and pr...

HR Materials from Knowledge17 Available to Download Now

Knowledge17 included more content than ever before focused on HR, including 18 HR breakout sessions, 5 hands-on lab learning sessions, 4 lunchtime table talks, and 2 HR industry thought-leader speaker...

How a \$4B Healthcare Provider Achieves a 400% ROI and Saves \$9M in Three Years

This Forrester Study provides a framework and customer example for readers to evaluate the potential financial impact of ServiceNow HR Service Management on consumerizing the employee service experien...

What is HR Service Management

What Exactly is Service Management? Your HR organization most likely has systems for managing employee data and pay-related activities. However, you probably don't have an automated system to handle e...

Case & Knowledge Management — Better Together

We have blogged about the advantages of case management to structure interactions between HR and employees. And we have written blogs about the advantages of knowledge management for employee self-rel...

How could cognitive computing enhance HR Case Management?

Have you ever had to call or log a request with your HR department? How long did it take to get an answer to your request. Behind the scenes if your organization is using ServiceNow for HR Case manage...

HR Service Delivery On Demand

We are accustomed to being able to access information on demand. With the 24 hour news cycle, smartphones, and social media people are used to sharing knowledge and finding what they are looking for i...

Human Resources Service Management (HRSM) — Istanbul Updates Overview

Istanbul is available! The Istanbul release of HR Service Management supports the Human Resource organization's goal of streamlining the interactions employees have with HR while boosting productivity...

The Psychology of Employee Engagement

Richard Branson once said, "Success in business is all about people, people, people. Whatever industry a company is in, its employees are its biggest competitive advantage." Retaining top talent is cr...

Five things to keep mind and consider when developing an HR Shared Service Center.

Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means a...

HR Service Management Where do I Start?

@ Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means...