The Best Case is No Case!
Traditionally, the defining feature of HR Shared Services has been the contact center, where HR domain expertise is consolidated in one place and made accessible to employees by phone or email. This p...
Blog Articles
Are Your Employees Answer Shopping?
Fresh off the heels of the HR Summit in Denver last week, I wanted to address a common phenomenon in HR call centers: Answer Shopping. What is answer shopping? Here is an example: Employees call HR to...
Building a Knowledge Base for HR: Best Practices from a Customer who has "Been There, Done That!"
One of the most frequently asked questions I get from prospects and customers alike is "How do we begin to build a Knowledge Base for HR?" I finally decided that it would be a good idea to go ahead an...
ServiceNow HR Service Management and Workday Together
Now on YouTube for easy sharing, watch this video for an overview of the ServiceNow HR Service Management and Workday integration.Access on YouTube at ServiceNow HR Service Management and Workday - Yo...
HR Service Management Partner Alert: Drive Transformation and Rapid Time to Value
ServiceNow has seen an exciting increase in customers interested in implementing Human Resources functionality. To help our Services Partners gain the necessary knowledge to implement this product, Pr...
New HR Webinar: Three Steps to Deliver an Exceptional Employee Experience
Your employees are your company's most important asset. They serve your business and your customers 24x7. But does your HR department serve them equally well? What if you could reduce the administrati...
HR Service Management (HRSM) Application vs. Custom HR Application
We often get asked why customers should implement the HR Service Management application instead of a Custom HR implementation. This blog provides a quick FAQ reference to address this question. What i...
HR Service Management DemoNow Overview Video
Demonstrates how Human Resources Service Management (HRSM) from ServiceNow helps transform HR service delivery by streamlining interactions between employees and HR, increasing HR productivity and imp...
Work Smarter, Not Harder: Employee Onboarding with ServiceNow
New VideoWork Smarter, Not Harder: Envision Healthcare is leveraging ServiceNow HR Service Management to streamline and improve HR service delivery by offering a consumer‑like self‑service portal ...
High-Touch When It Really Matters
What could you accomplish if you didn't have to spend nearly 12 hours every week on mundane administrative tasks like replying to emails, answering phone calls, and updating spreadsheets? What strateg...
Video: HR Service Management Overview
A happy employee is a productive employee. So why continue on with internal processes as painful for you as they are for your workforce? Break the email and spreadsheet habit and feel the flow of seam...
HR Meets Technology
This is an excellent article on Forbes. HR Meets Technology
Are IT and HR Like "Peanut Butter and Jelly" (or Oil and Water)?
How well does your HR organization deliver its employee services? Are IT service management trends making the way to HR? During our recent #StateofWork chat, we discussed the next wave of service tran...
HR Self Service, Where Do I Start?
A lot of the conversations I have with customers are around self service (or shift left strategies). One of the most common questions I get it is "how do we get started or what do we include in self s...
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