5 Keys to a Succesful HR Transformation

Recently, I had an interesting discussion with a customer who had made the decision to move to a HR Shared Service/ Multi-Tier delivery model. If you recall my last blog, I discussed what that means a...

HRSM: HR Demo Data Defaults are Reactivated and Overwrite Customizations Upon Upgrade

If HR demo data is customized or categories deactivated in base system content, the content might revert to the base system defaults after upgrading.Steps to ReproduceModify the base system content in...

A Look Into Meaningful HR Metrics

Growing up in Missouri I became very familiar with the state's unofficial nickname of the "Show Me State". It was great to hear a story about a success, but without the proof, it was hard to accept th...

The User Experience is Not Just a Pretty Portal

One of my former directors used an analogy of a car dealership when she took in her vehicle for repairs. She liked the waiting room where everything was clean and quiet. She didn't want to know what w...

Consumerizing Human Resources

Today we are highly connected to our surroundings, and it seems like there is always an "app for that". From making a dinner reservation to ordering a ride home from the airport, mobile apps provide e...

What I Did This Summer… (HR - Employee Experience)

It's that time of year again! It's a joyful time for parents who see their children off to school for another year of learning. For children; perhaps not so joyful. To start the school year many child...

Don't blame employees when technology doesn't work...

I recently read an article in HR Magazine that talked about why new HR technology failed. And, after being in HR and the software world for the latest 22 years, what surprised me was that the emphasis...

The Best Case is No Case!

Traditionally, the defining feature of HR Shared Services has been the contact center, where HR domain expertise is consolidated in one place and made accessible to employees by phone or email. This p...

Are Your Employees Answer Shopping?

Fresh off the heels of the HR Summit in Denver last week, I wanted to address a common phenomenon in HR call centers: Answer Shopping. What is answer shopping? Here is an example: Employees call HR to...

Building a Knowledge Base for HR: Best Practices from a Customer who has "Been There, Done That!"

One of the most frequently asked questions I get from prospects and customers alike is "How do we begin to build a Knowledge Base for HR?" I finally decided that it would be a good idea to go ahead an...

ServiceNow HR Service Management and Workday Together

Now on YouTube for easy sharing, watch this video for an overview of the ServiceNow HR Service Management and Workday integration.Access on YouTube at ServiceNow HR Service Management and Workday - Yo...

HR Service Management Partner Alert: Drive Transformation and Rapid Time to Value

ServiceNow has seen an exciting increase in customers interested in implementing Human Resources functionality. To help our Services Partners gain the necessary knowledge to implement this product, Pr...

New HR Webinar: Three Steps to Deliver an Exceptional Employee Experience

Your employees are your company's most important asset. They serve your business and your customers 24x7. But does your HR department serve them equally well? What if you could reduce the administrati...

HR Service Management (HRSM) Application vs. Custom HR Application

We often get asked why customers should implement the HR Service Management application instead of a Custom HR implementation. This blog provides a quick FAQ reference to address this question. What i...