Video: HR Service Management Overview
A happy employee is a productive employee. So why continue on with internal processes as painful for you as they are for your workforce? Break the email and spreadsheet habit and feel the flow of seam...
Blog Articles
HR Meets Technology
This is an excellent article on Forbes. HR Meets Technology
Are IT and HR Like "Peanut Butter and Jelly" (or Oil and Water)?
How well does your HR organization deliver its employee services? Are IT service management trends making the way to HR? During our recent #StateofWork chat, we discussed the next wave of service tran...
HR Self Service, Where Do I Start?
A lot of the conversations I have with customers are around self service (or shift left strategies). One of the most common questions I get it is "how do we get started or what do we include in self s...
Knowledge Management, A Good Practice for HR, Part 3
Transfer/Disseminate The final step is Transfer/Disseminate. Here, decisions are made on who will have access to the knowledge and how they will have access to it. The knowledge will need to be transf...
Knowledge Management, A Good Practice for HR, Part 2
Transform To Useable Knowledge During this stop in the Knowledge Management journey, the knowledge artifact is ready for formatting, routing to a subject matter expert(s) for review and amendment, fin...
Knowledge Management, A Good Practice for HR
By implementing Knowledge Management, you have the opportunity to improve the quality of service delivered to your employees, increase satisfaction, and reduce the cost of maintaining and managing HR ...
HR Service Management - Continuous Service Improvement - The Service Experience
I am fortunate to work with our most ambitious HR customers and see how they continuously raise the bar of customer service. It's natural to strive for better customer satisfaction when you simply lik...
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