Priyanga
ServiceNow Employee
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04-28-2022
05:54 AM
Add a Learning post to the Lifecycle Event
- Create a learning experience for your employees empowering them with the right learning at the right time of need.
- Assign learning tasks from a lifecycle event
- Deliver courses according to the time of need.
Steps to add a Learning post to the Lifecycle Event:
Step 1: Create Internal Content:
- Navigate to Learning > Content > Learning Content > New
- Create Learning post of any 3 types below:
Create an Article as a Learning Post:
Redirect to an URL via Learning Post:
Assign a task to watch Video via Learning Post:
Step 2: Create Learning Catalog:
- Navigate to Learning > Content > Learning Catalogs
- Open Promotion Catalog record.
- Click Add under content tab.
- Select the created contents and click on Add Selected.
Step 3: Create Learning Templates:
- Navigate to Learning Administration > Administration > Templates > New
- Fill in the record as shown below.
- Template fields are mandatory; The task will not be created if any fields are missing.
Step 4: Create activity in the Lifecycle Event:
- Open the lifecycle event and create an activity as shown below:
You can add this Learning task to any activity or activity container
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