Access to the alumni portal?

Jack Littlewort
Tera Guru

‎05-15-2024 06:52 AM

What role is the /asc portal locked down to? I believe it to be snc_internal however this then gives our alumni users access to other places in the platform such as /esc or the backend.

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Sandeep Rajput
Tera Patron

‎05-15-2024 06:57 AM

@Jack Littlewort Two separate roles have been provided by the ASC application for the Alumni users 

 

  • sn_hr_core.hrsm_alumni
  • sn_hr_sp.hrsp_alumni

With the help of these roles you can restrict the alumni users to ASC portal only and can have page redirects in place to redirect them back to ASC if they try to access backend or other portals.

 

For more information please refer to https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...

 

Hope this helps.

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matheusribe
Tera Contributor

2 weeks ago

Hi Jack, how did you manage to resolve this issue? I am facing the exact same problem in my instance.

My users with the snc_external role (which they inherit via the sn_asc.alumni role) cannot access the Alumni portal. Just like in your scenario, my alumni users absolutely cannot have the snc_internal role.

I feel like I've tried everything at this point, including:

  • Applying User Criteria to all Alumni portal Pages and Widgets to explicitly allow access for snc_external and sn_asc.alumni.

  • Making the Alumni Portal Pages public.

Unfortunately, I'm still hitting the same wall with a 404 error. Interestingly, when I applied the User Criteria directly to the homepage, it just loaded a blank white page with no content—and the users were still effectively locked out of the portal.

Any insights or guidance you could share on how you bypassed this would be hugely appreciated!

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