Activity Stream @Mention Email notification is not triggering for HR cases for all the instance user

Atishay jain1
Tera Contributor

‎11-03-2023 06:18 AM

Activity Stream @Mention Email notification is not triggering for all the instance users when I mention in HR case comment or worknotes. It only triggers when I add a user in any HR group. For Incident or HR tasks it is triggering for all the users.

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Eswar Chappa
Mega Sage
Mega Sage

‎11-03-2023 07:21 AM

Hi @Atishay jain1 Please find below support article this may helps you.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779851#:~:text=Resolution,th....

 

Cheers, hope that helps

Eswar Chappa

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