Add Skills on HR Template Based on Certain Criteria

[Giuliana Martin]

I want to add a skill to a case based on certain criteria. For example, for HR Service 1 if the subject person is from Florida, then the Case should have a Skill of Florida. 

How can I achieve this?

[Srikanth_Peru]

Hi There,

Create a HR Template as per your requirement add skills shown in below image

 Add this HR Template to the HR Service.

Regards,

Srikanth

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[Susan Britt]

See if this helps you add skills in a conditional manner, as desired. Rules to assign skills