Adding a new Choice to State on HR Case table that will be considered Inactive

kareng
Tera Contributor

‎05-23-2018 06:51 AM

We added a new Choice to State in the dictionary for HR Case and made it a value greater than 8 (Closed).  Based on reading DOCS it should have made this choice an Inactive State.  That is not the case.  Not sure how to make that State as Inactive so that is does not show up on the list of active cases.  Suggestions?

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Michael Fry1
Kilo Patron

‎05-23-2018 07:19 AM

You can right-click on field, show choice list, find the new state and mark it inactive

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kareng
Tera Contributor

‎05-23-2018 07:49 AM

My fault for not being clear- I realize I can inactivate a choice but I want to make that Choice show in the HR Case list as Inactive like Closed Complete does.

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Michael Fry1
Kilo Patron
In response to kareng

‎05-23-2018 09:33 AM

I'm going to guess that there is a client script in your system to hide the choice. Try searching there to see if your have something like that.

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kareng
Tera Contributor

‎05-23-2018 09:49 AM

Thanks Michael- Closed Complete State is set to make the case Inactive so it moves from the Open queue to the Closed queue (module).  My new choice for State of Withdrawn needs to also treat this Status as an Inactive case and move it to the Closed module.

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