Adding topic details and topic category on case creation configuration page

[kartikey]

Hi Everyone,

Is there a way to add Topic detail and topic category on the HR case creation configuration page, based on my selection of topic detail and category i want the HR services to show up (which are related to those topic detail and category).
i directly added the fields to the case creation configuration (sn_hr_core_config_case_creation) but irrespective of my selection of those values , it shows HR services purely based on COE selected.
is it possible to do so?

[SwarnadeepNandy]

Hello @kartikey,

Here are some possible suggestions:

• You can use the HR Case Creation Configuration module to define the fields that appear on the HR case creation page for each COE. You can add the topic detail and topic category fields as dependent fields that are displayed based on the value of the parent field. For example, you can make the topic detail field depend on the COE field, and the topic category field depend on the topic detail field. This way, you can create a hierarchy of fields that show up based on your selection. You can find more details on how to configure dependent fields in this documentation.
• You can use the HR Service Configuration module to define the conditions that determine which HR services are available for each COE, topic detail, and topic category. You can add a condition script that checks the values of those fields and returns true or false. For example, you can write a script that returns true if the COE is Employee Relations, the topic detail is Employee Complaints, and the topic category is Harassment. This way, you can filter the HR services that match your criteria. You can find more details on how to configure condition scripts in this documentation.
• You can use the HR Service Catalog module to create or modify the HR services that are offered for each COE, topic detail, and topic category. You can add or edit the fields, variables, workflows, and approvals that are associated with each HR service. You can also use UI policies and client scripts to control the visibility and behavior of the fields and variables on the HR service catalog item form. You can find more details on how to create and manage HR services in this documentation.

I hope this helps.

Kind Regards,

Swarnadeep Nandy

[kartikey]

HI @SwarnadeepNandy t, i could not find anything on the link that you pasted, "You can find more details on how to configure dependent fields in this documentation."
could you please elaborate if possible?

[SwarnadeepNandy]

Hello @kartikey,

I am able to click the link https://www.learnnowlab.com/HRSD/.

I just provided this for more details.

Kind Regards,

Swarnadeep Nandy

[kartikey]

No, i mean i could not find anything on case creation configuration dependent fields.

regards,
Kartikey

[SwarnadeepNandy]

Maybe. You are right. The link is just for extra information.