Additional Now Assist packaging

rafas_2703 · ‎12-07-2023

Hi everyone!

Now assist licensing will have additional packaging which will possibly be:

$150,000 / Pack (500,000 assists)

Imagine we want extra 700,000 assists. How would the pricing be calculated?

And how many extra packaging can we ask for?

Thank you!

Marcos Kassak · ‎12-07-2023

I'm assuming that you/your company already have an instance and a contract in place, so the better way would be to check for the System Administrator if they have the contacts or your Enterprise Applications responsible.

The other option I would take in that situation would walk up on the ServiceNow Support Portal and raise a question case 😁

If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

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Kind regards,

Marcos Kassak
Solution Consultant 🎯

View solution in original post

Marcos Kassak · ‎12-07-2023

Hi @rafas_2703,

There is Now Assist for many products (Creator Workflows, HRSD, ITSM, CSM...), which specific one are we talking about so I can help you out?

Cheers!

rafas_2703 · ‎12-07-2023

Hi @Marcos Kassak ,

It's HRSD

Marcos Kassak · ‎12-07-2023

Hi @rafas_2703,

Here you go:

Note: I recommend you get in touch with your Account Executive from ServiceNow to get the final pricing and contract details.

If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

--

Kind regards,

Marcos Kassak
Solution Consultant 🎯

rafas_2703 · ‎12-07-2023

@Marcos Kassak thank you for your help!

I read documentation and it talked about it being 150k for the 500,00 extra assists. Imagine it would be 700k instead of 500k. The rest of the amount is the one displayed on your attachment or is calculated in other way?

If you know it great, it's just for better understanding from my part.