After submitting the HR case, Description details are not visible on ESC portal.

[surya74]

[Ankur Bawiskar]

@surya74 

is the description field present in the Standard Ticket Configuration record for that HR case table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[J Siva · Accepted solution]

Hi @surya74 
1. Go to "Ticket Configuration"

2. Open the respective HR COE and validate the info region section.

Regards,
Siva