After submitting the HR case, Description details are not visible on ESC portal.

surya74
Tera Contributor

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1 ACCEPTED SOLUTION

J Siva
Tera Sage

Hi @surya74 
1. Go to "Ticket Configuration"

JSiva_0-1745811959421.png

2. Open the respective HR COE and validate the info region section.

JSiva_1-1745812027402.png

JSiva_2-1745812040770.png

 

Regards,
Siva

 

 

 

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@surya74 

is the description field present in the Standard Ticket Configuration record for that HR case table?

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If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

J Siva
Tera Sage

Hi @surya74 
1. Go to "Ticket Configuration"

JSiva_0-1745811959421.png

2. Open the respective HR COE and validate the info region section.

JSiva_1-1745812027402.png

JSiva_2-1745812040770.png

 

Regards,
Siva