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04-27-2025 02:07 AM
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04-27-2025 08:47 PM
Hi @surya74
1. Go to "Ticket Configuration"
2. Open the respective HR COE and validate the info region section.
Regards,
Siva
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04-27-2025 08:25 PM
is the description field present in the Standard Ticket Configuration record for that HR case table?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-27-2025 08:47 PM
Hi @surya74
1. Go to "Ticket Configuration"
2. Open the respective HR COE and validate the info region section.
Regards,
Siva