Agent assist not visible on HR task of configurable HR Agent workspace

kartikey
Tera Contributor

‎03-07-2025 02:19 AM

Hi everyone,

the Agent assist tab is not visible on HR task of Configurable HR Agent workspace, could you please let me know how to configure it for HR tasks as well?
We want it in the contextual side panel just like it is in the HR cases.

kartikey_0-1741342690439.png

Thanks,
Kartikey

 

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Community Alums
Not applicable

‎03-07-2025 09:23 PM

Hi @kartikey ,

Please follow the steps mentioned in this article :

https://www.servicenow.com/community/itsm-articles/configure-agent-assist-in-agent-workspace/ta-p/23...

 

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kartikey
Tera Contributor
In response to Community Alums

‎03-10-2025 01:09 AM

Hi @Community Alums  , 
The following article would help to configure agent assist for classic agent workspace, i need it to be available in 'configurable' agent workspace.
Thanks,
kartikey

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