Recently Published or Updated Knowledge Article Widget

[cwillard]

We built a widget to show New and Recently Updated knowledge articles. However, the widget is also showing knowledge blocks - which we do not want. What additional customizations can I add to prevent knowledge blocks from showing? We only want the individual articles to display. 

Second, how can I add a customization so that the widget only shows articles that have been published/updated in a users default language? We still want the user to be able to search for widgets in other languages, but only articles in their default language to populate in the widget. 

I don't see any conditions that would achieve either of these. 

Thank you!

[Alex Coope - SN]

@cwillard,

So, there's a couple of things to unpack there,

We actually have some widgets that do very similar things to that ootb on the /esc portal (e.g. "Recommended for you" being one of them). This widget auto shows articles in the language (if published) based on the user's preference and if not then and only then it will fallback to the English (or untranslated) article.

Many thanks,
Kind regards 

[Kim27]

Hello, I'm on a quest to help users understand when articles have been updated. Where do you display the widgets? 

[Dmenter]

The easiest way to do this would be to use a simple list widget. Point it at the kb table with the appropriate reference qualifier and order by. Then you have to configure the widget instance you create to add the order by and order direction fields. Between the widget options and the widget instance record you can configure a lot of options.  You however wouldn't be able to order by published and updated in a single list widget.