Agent workspace not submitting the HR case

[Nazhath2]

Hello

I am unbale to submit a case in Agent workspace for HR case management. It is only in submitting state and not actually submitted

[Sandeep Rajput]

@Nazhath2 Check the System log and see if any errors show up in logs. Also, try and repair your Agent workspace plugin and see if it fixes the issue.

[Besart Kaza]

Hi,

You could try to repair plugin as suggested by Sandeep above, that may help.

Otherwise, I would suggest to use the new HR Agent Workspace instead. Seems to me you are using the (Classic) version. More info in link below:

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...

Accept and hit Helpful if it helps.

Thank you

[Nazhath2]

I see its submitting for other cases and not for employee relations COE only

[Sandeep Rajput]

@Nazhath2 Could you please check if the agent who is trying to create Employee relations COE case has sn_hr_er.case_writer role as according to ServiceNow docs

• Agents that can work an ER case must have the HR ER case writer [sn_hr_er.case_writer] role.

Reference: https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...