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Resolved! How to create multilevel approval for HR case through flow designer?

Hi All,Actually i need to create flow designer for the HR task and multi level approvals on HR cases, but i am new to the flow designer the flow like1. firstly need to create hr task when case is created and the assigned to manager2.once task closed ...

Deepika61 by Tera Contributor
  • 1211 Views
  • 3 replies
  • 1 helpfuls

How to reject/ approve the approval using ATF

In ATF i have opend a form set the field value validation and submitted the form....So after the form gets submitted it goes  to a perticular person mentioned there for approval/ rejection.....How to approve or reject the approval in ATF?

kumaar by Tera Contributor
  • 280 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hoe to create email for case

I'm trying to setup email on the Employee Relations case form.  I created a template, but I'm not sure why I can't generate the template on the case.    

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Create Request UI Action in Agent Workspace

In HR Agent Workspace, I duplicated the "Create Request" OOB from Incident. Is there a way to redirect me to the HR Catalog only? Currently, it's redirecting to the old catalog item (sc_cat_item) Here is the oob workspace script, I need similar for H...

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Jet R by Tera Contributor
  • 531 Views
  • 3 replies
  • 0 helpfuls

In HR cases task is getting assigned to by default group

Hello Team, In HR cases the assignee is unable to see the country details of the user and due to current configuration, the HR cases are getting assigned to by default people services global group. Kindly suggest on this. What need to be checked.  Th...

Notification template - cannot get variables from HR case

Hello guys, I am facing an issue with notifications for a HR admission process. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in ...

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Fax feature

Hi All,Is there a fax feature in servicenow , such that users fax their documents and a case is created in servicenow.Thanks in advance

kali by Tera Contributor
  • 423 Views
  • 1 replies
  • 0 helpfuls