Regarding knowledge feedback task
Hi All,Whenever an end user give feedback on the ka in the esc pro portal. A knowledge feedback task is created for the author , but how will the end user communicate with the author on the portal. Please help
Forum Posts
Resolved! Add option script not working
Hi All,Based on the condition option will be visible to the select box, wrote onload catalog client script & script include. ut its not working properly.Script Include:var CountrySubjectPerson = Class.create();CountrySubjectPerson.prototype = Object....
Resolved! HR Profile GlideRecord
Good afternoon, I'm attempting to use GlideRecord to read and display values from the current logged in user's HR Profile. I have the following in a before display business rule on the sn_hr_er_case table: (function executeRule(current, previous /...
COE Security Policy not working in TEST
I have created COE security policies for one of the employee relation service to restrict cases and it is working fine in DEV but not in TEST. I have checked all the configurations and also table ACL on both DEV and TEST, those all look same on both ...
What are all the restricted and secured tables in servicenow
Hello All, Happy New year!! Need some information on the below query. I have created a new custom read-only role to provide this role to few users who will have access to very few tables. I need to know what are the secured tables in SNOW that which ...
Catalog items are not showing in search results on hr portal AI search
Hi all, I created a new catalog item and added to category and HR catalog. when I search with the catalog item names, I don't find my catalog items. I have added it in the taxonomy also.Please help me troubleshoot this
Resolved! remove date from homepage of Hr agent workspace
Hii, How can i remove date from workspace? Thanks, puja
HRSD leave management process configuration in ServiceNow
Hi everyone,i need to configure leave management process in HRSD manages the entire leave request process, from submission to approval or rejection. It tracks available leave balances, ensures compliance with policies, and updates relevant records. h...
Translating the fields
Hi all ,I have an issue with the Translation of one field is Checkbox...It has a content of 125 characters above to translate the field English to Brazil language, But it has translated the Half content and captured in update set translated the fiel...
Override addInvolvedPeople Function from read only class er_ProducerBase
We are trying to override a function(_addInvolvedPeople) from er_ProducerBase var er_ProducerBase = Class.create(); er_ProducerBase.prototype = { initialize: function() { }, /** * Create an ER case from a record producer. Called from a record...
Password Reset Application ITSM Pro
We tried to perform password reset excercise using SN password reset application, some reason we were successful on AZURE AD side, but from SN we got this error (attached) or error below. SN pops an error " Crypto Module is not found for module Id:...
How to add KB in contextual search
Hi Team, I have create on HR knowledge base but this is not searchable on portal and case form.So from where I can add contextual searcher so that this KB is searchable on both portals and the case form related search function.
How to allow number range in regex
There is a field call Destination port which is a single line text field and a OnChange client script is written to allow number or number range (i.e 1119 or 1100-2000)How to write regex for this??var regEx = /^\d+$/; if (!regEx.test(destinati...
Notify Assigned to whenever attachment added by requester through portal for HR cases
Hi, can you please help us how to trigger notification to agent/assigned to whenever attachment added by end user through portal. Wrote event followed by BR and Notification, but those are not working as expected. Thanks in Advance!!
Hr task checklist
Hi All,I have created a hr task ( Checklist) for closed complete hr case. The task is appearing on the esc portal , but there is no option to reject the task only we can mark as complete. What is the purpose of task support team? Is there any way fo...
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