Ask the Experts: Employee Document Management, London HRSD enhancement

Lisa Latour
Administrator
Administrator

‎09-24-2018 12:51 PM

find_real_file.png

Are you a ServiceNow customer worried about how to manage all of the documents you collect for your employees? Are you concerned about GDPR requirements around employee data security and retention?

If yes, then don’t miss this session! We will be discussing the new Employee Document Management application available in the London release. Attendees will learn about the features included in Employee Document Management, see a live walkthrough of common configurations, and participate in Q&A with product experts.

 

Just click on the play arrow below and post questions here!

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Featured Expert

find_real_file.pngKiel Sanders is a Product Manager at ServiceNow responsible for adoption of the HR product. In his role, he helps customers optimize their use of the HR product through health check recommendations, technical workshops, and roadmap sessions.

 

 

 

Originally Recorded October 11, 2018

 

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11 REPLIES 11

Kiel Sanders
ServiceNow Employee
ServiceNow Employee
In response to Community Alums

‎02-15-2021 07:48 PM

It appears that the user does not have the correct permissions. For Issue 1, it could be that there are no document types associated to that HR Service and conditions were removed from the UI Action so the Move Attachments UI Action is still displaying.

Were you able to resolve this? If not, I recommend creating a Support case to investigate further.

 
0 Helpfuls

Kathryn Compton
Giga Expert

‎03-17-2021 11:25 AM

Just watched this and found it very helpful!  We have purchased this product and are pre-implementation. 

Question:  We see how HR agents and employees use this but what about employee managers?  Example used was discipline and that is typically something the manager is part of.  We are trying to eliminate the HR personnel file but also the leader's paper file.

 

Likewise:  You mention Legal having access.  Do you mean an HR Legal team or a Corp (non-HR) legal team?  If Corp, how would we give those employees access? 

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