HR Task Type

[Roshani]

Hi All,

I have a requirement, I have a HR task HR discussion  and here I am using HR task type as "Mark as  complete" , on portal it is visible as shown below, but I would like to have some additional field like comment box, where HR can write his comments on the comment box, which HR task type I should select ?

[Susan Britt]

There isn't an ideal HR Task Type for this type of interaction, but Mark When Complete is the best I am aware of.  I worked with a customer that had the same need with tasks, when ESC was new so employees were not too familiar with the links on the form (i.e. History and Ask a Question).  Even though the task had the question or required information needed, users were just marking the task as complete without answering.  As a workaround, we updated the global verbiage on the "Mark When Complete" task types to provide a little more guidance to the users.

[leahdany]

@sbritt  Where did you update the global verbiage?

[Susan Britt]

Update the System UI > Message record to display the desired message.  If you don't have the message today, create it.  The "Key" OOB is "Click on the Complete button to mark task as complete".  Change the "Message" value to what you want it to be.