Hi Team,Please help how to achieve below 1. Add a "Confidential" tag option that can be applied to a case. 2. When a case is tagged as Confidential, restrict access to attached documents within that case. 3. The restriction should apply only to users...
How to make assignment group mandatory in HR case based on hr services? I tried using ui policy or CS, didn't work. Help me please
Hi everyone ! please i have a quick question, When i make a variable set to mandatory will it make the variables inside mandatory too or i need to set them mandatory
actually i have another issue that i need to set some mandatory fields inside that MRVS ,problem i'm facing that it worked when i remove the country condition cause the subject country exist in the catalog item and i guess it's not getting catched in...
Hello Everyone,Suddenly the assign to me option (or we can say UI Action) has stopped working from HR Agent workspace. I saw the UI Action but it doesn't seems to be broken, can anybody help me on this.Thank you in advance
Hi!I have created a Lifecycle event and there an Activity, which creates HR task. In HR template for that HR task, I have used Global short description field and for the value in that field, I made a translation. Translation for the Global short desc...
Hi,We have a requirement to display a record producer for a virtual designer topic under the none of the above option. So basically if none of the above is selected then along with Knowledge articles, quick links, a record producer should also be dis...
Hi Experts, I need to grant snow table API access below is the required ask.1. Access needed only for the particular HR service and Work inprogress state cases only- I am able to provide the Table API for the cases. However, I would need to send the ...
Hello Friends,Does anyone perform Leena AI Integration with ServiceNow? Also, please help us with below Questions if anyone can help.A record producer for HRSD Application can be exposed from REST API Web services?How REST API can be pushed/created f...
Hi Everyone,I am facing some configurational confusion your help will be highly appreciated:What we have: Whenever we are transferring the case from one HR Service to other HR Service, what happens is a new case is created and all the field values a...
Hi Everyone,There is a particular employee who is not receiving the case assignment notification, but rest notifications are being received. What can be the possible issue.Thank you in advance.
Is it possible to create a report for Requested Items grouped by Time duration they are open?
Hello everyone,We are currently processing incoming emails in ServiceNow for HR cases using an Inbound Email Action.While the emails are being received successfully, the target record is coming up empty when replies are sent from Gmail.However, when ...
In ITSM Agent Workspace, I can navigate to a url such as:/now/workspace/agent/new_record/interaction/2/params/query/type%3Dphoneto automatically populate the type field with 'phone' or any other field on the form. In HR Agent Workspace, I would like ...
Is it possible to change the font type and font size of the signature that gets displayed on a PDF document when an agent signs it by typing their name? It doesn't seem to match the font type and size I set in the template.
