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Resolved! Tasks not displayed in the HR Playbook

Hi everyone, In my lifecycle event there is a flow in a Activity set creating some tasks, but any task created via flow is not displayed in Playbook in the HR Agent Workspace, only the simple tasks via activity set.Does anybody know how can I display...

Resolved! POp-up message

I have a requirement where when after the case is created and then the assigned to is assigned or is changed then there should be a message or a pop-up to change the service, category & sub-category if needed. How can this be done?  Thanks in advance...

How restrict the attachment on the Sc task

Hello,If I add one add attachment on the catalogue form in the portal. Multiple attachment is getting attached on the Sctask How to limit or restrict this ? Currently I have created an After BR on sc_task table. And in advance var attachment=new Glid...

is_12 by Tera Contributor
  • 269 Views
  • 1 replies
  • 0 helpfuls

Resolved! Journeys/LifeCycle Events related

1. In Lifecycle Events Configuration - I know we can configure Activity Sets and Activities - But how are they triggered, is there a flow or multiple flows (e.g. Onboarding) 2. Start Date change in Onboarding - There is a separate HR Process/Record P...

ASHU_1 by Tera Contributor
  • 751 Views
  • 2 replies
  • 2 helpfuls

Cloned HR case reporting

Hi experts,Our agents use Clone HR case UI action. After cloning case, work note gets updated with the parent case number.But there is no track of how many cases are cloned or what is the parent case number.They need a report for this scenario. I hav...

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si21 by Tera Guru
  • 434 Views
  • 7 replies
  • 0 helpfuls

How to call sn_hr_core_case_creation.do on ATF?

Hi, I am using Automated Test Framework to create tests for HR.  The 'Open a New Form' Test Step points to a table, and i can select sn_hr_core_case - this creates a Core case. However, now we use the newer Create new case option - sn_hr_core_case_cr...

kwilliams by Kilo Contributor
  • 1757 Views
  • 10 replies
  • 2 helpfuls

HR Criteria and User Criteria in Servicenow

Hi, I'm looking for more details on "HR Criteria" and "User Criteria" and how they are used in ServiceNow. Also if a user is part of HR service then is the user supposed to sync or be part of the User Criteria as well? How are they used in different ...

Prabha by Giga Contributor
  • 10783 Views
  • 8 replies
  • 18 helpfuls