Hello, We are working on a law firm where one business unit does see the other, such as Incident, Problem, reports etc...We proposed ACL, how can ACL be designed to regulate business units -specific or Persona-Specific views on both Platform and the ...
In my ServiceNow instance, the AI search suggestion feature within the HR Portal is not functioning as expected. Although when I enter the KB article number it is returning the article but for search is not. I have reviewed all relevant documentation...
Hi all, In HR Agent Workspace, response templates are only showing 10 options. If I search for other response template created that is not showing on the cards by default it shows but how can I increase the size from 10 to 15 for example? Thank you.
Hi, I am learning OOTB onboarding lifecycle configuration.Do you know where is the logic to create user during submitting new hire onbording case?
Within the creation of a knowledge article, we utilize a lot of bullet lists that are published for employees on our ECP portal. Once published, the bullets are stuck in a property style of "inside" (see below #1). We know we can change this inside t...
Have a question on ServiceNow HRSD IVR (Interactive Voice Response).ServiceNow Voice for HR Service Delivery whether can work independently without installing ServiceNow Voice for ITSM or ServiceNow Voice for CSM ?
We have written one script include in global scope and calling it in Reference qualifier of Human resource:core scope.We have one field referencing to user table in which we have reference qualifier to advanced from that we are calling script include...
Hey Team, I would like to create an app that will trigger Tasks for HR Agents on monthly basis automatically to do remind them about some repetitive tasks (like: create a report, do some review etc.). I have created some really basic flow and founda...
Good afternoon.What is Associate Interaction Features in HRSD, Xanadu Version? Please explain. Any Links or docs?
I have a HTML type of variable on record producer, when I input some data in it by selecting bullets like below 1. ABC2. DEFAnd then once submitted it's not showing entered data as is instead it's showing 1.2. ABC3.4. DEFHow can this be resolved?
Hello Team, User accidentally added the group email address to a team meeting, which triggered an unexpected HR case in ServiceNow. Could you please help investigate how this is currently configured and ensure that meeting requests do not generate c...
What is scripted approval in flow designer and if form having glide list type of field that to reference to user table .Then how to send approval for this field values.
Hi, I'm making a lifecycle event case for onboarding new hire.I opened a lifecycle event case and tried cancelling by clicking the cancel button.A form to enter a reason for cancellation opens and when I submit, nothing happens.I thought that the tas...
at what peak hours the retention rate increase most, Any way to get this?
Hi everyone, Isaiah here and I am new to ServiceNow and this community. I am after some KPIs and benchmarks. In particular: 1) How are you measuring case deflection i.e. your employees don't need to raise a case thanks to your knowledge articles? 2) ...
