How can we add topics inside Popular topics in the ESC portal
Can anyone please help me to add topics under the Popular topics in the ESC portal? What's the procedure to do this?
Forum Posts
HR Task (Type- E-signature)- How to populate parse/data dynamically on the pdf template from tables?
Hi All,Can someone please guide how can we achieve the following use case - HR task (Type- E-signature) to be assigned so that assignee can provide digital signature (using OOTB E-sign capability only, no third-party integration for e-sign). OOTB fo...
Scheduling Mobile Push Notification
Hi I'm trying to schedule a mobile push notification to be sent out every Monday to HR task record's assigned to who meet the conditions.Currently, my understanding on mobile push notification is that it can only be triggered by insert/update of a re...
Knowledge Management
Hi, me and my Team are managing Knowledge for our HRSD module. Some of our articles have moved to 'outdated' workflow and owners would like to retire them. We don't seem to be able to retire without having to republish the article first. I would h...
I have created the inbound action to create an HR Case for forwarded email.
I have created the inbound action to create an HR Case for forwarded email base on the email subject it will first check if we have any active case available in the hr case table have same short description suppose my mail subject is "FW: employee on...
how to do the configurations in workspace for important items in CSM and restricting the user groups
How should we configure the important item tiles in the existing CSM/FSM configurable workspace without creating new workspace page , existing page is used for one scope but we are trying to utilise the same page for two different applications and t...
Resolved! Add report to HR Agent Workspace
Hi Community, How can we add custom report to HR agent workspace ?Also, how can we add custom dashboard to HR agent workspace excluding some of the reports from the dashboard ? Thanks in advance!
trying to achieve this ask in PA.. what are the exact steps to achieve
Function to recursively fetch subordinatesfunction getAllSubordinates(managerId, subordinates)var gr = new GLideRecord('sys_user');gr. addQuery ( 'manager', managerId);gr - query);while (gr.next()) (var userid = gr. sys_id.tostring();if (!subordinate...
Resolved! AWA case not opened from prompt but opened from list view but still prompt does not go away
Hiwe have customized AWA(Advanced work assignment) to automatically assign HR cases to agents directly in our instance and its working fineThe agents will get pop ups in panel, when they are available in HR agent workspaceso we have a question here -...
Adding Fonts to be used in Knowledge Articles
I was asked to add Proxima Nova as a font to be used on Knowledge Articles. I have added it to glide.ui.html.editor.v4.font.collection, cleared my cache, relaunched my browser, and it is still not working. I have the font downloaded on my computer as...
Customize data models from Employee Relations plug in
Will we able to customize & change naming conventions of Data models available in Employee Relations Plug in Capability. As observed in the picture below, can we rename 'Involved Parties' to what the client requests?
Resolved! Campaigns - Are they available with ITSM or SPM?
Hi, I have been asked to create campaigns for ideas, but I wonder if campaigns are available just for HRSD module or differently for SPM or ITSM modules as well. Thank you,Tommaso
How to display the Client Role to the HR Profile
Hi! I am looking to add the Client Role to the HR Profile and display it on a list layout and the HR Profile itself. For example: Employee : Jane DoeClient Role: Employee Employee: John Doe Client Role: Alumni Employee: Jim DoeClient Role: New Hire
Zoom call integration with HRSD
Hello all,Has anyone done the Zoom call integration with HRSD or When we start the call from HR agent workspace the call link needs to be generate. If there is any documentation that would be helpful. Thank you
Universal request message - "Your request was transferred to "
When we transfer the Universal request, we are receiving system message with HTML format on HR case Has anyone know where this message is coming from "Your request was transferred to "?Your response is highly appreciated, thank you!
