setting a default HR service
I'm looking to set a default HR service when a new case is created via agent workspace.didnt find a way to do it in "case creation configuration"any one has tried something similar ?
Forum Posts
How to pass sys_id in playbooks
Hi Everyone,I am working on a Playbook flow and have a question about passing the sys_id between activities. In Activity 2 (screenshot attached), I’ve created a flow that generates an HR task when a case is created. Now, in Activity 3, I’m using the ...
How do you fix this cross scope issue for failing widgets?
Hi, Currently working on some Lifecycle Event Activities. Then I noticed that when I open an activity that requires the user to select a catalog item in the ESC portal, a lot of errors pop out due to cross scope issues. I am quite unsure what specifi...
From HR Case List view update date changing every day.
Hello,We have observed that HR case records are being updated daily, even for cases that are in a 'Closed', 'Resolved', or 'Cancelled' state. This behavior is unexpectedKindly help me on this issue.Thanks,V SAI PRAKASH.
How to restrict the record producers to be viewed from Catalogs and Direct Links
We have HR service and record producer is attached to it.We are restricting the record producer from a group of people By using the Available For Tab by adding the user criteria.When the restricted users are trying to search the name of the Record pr...
email reopens the HR case
Hi Team,Could anyone help me with this? When users respond to an HR case after 1 year, the case currently reopens. Instead, I need to stop it from reopening and automatically create a new ticket. How can I achieve this?
How to Track Assignment Group Changes in the HRSD
I would like to create a report that shows movement between different assignment groups. I was able to find solutions using the metric instance for INCs but wasn't able to see how to accomplish this in HRSD. Thanks.
Approval Task Not Created After HR Case Transfer in Flow Designer
Hi everyone,I'm using Flow Designer, where the trigger is an HR Service of type "X" and the next step is to request approval.When I perform a Transfer Case using Agent Workspace to an HR case of type "X" (with a new case number), the case is created ...
Approvals Not Triggering for HR Services in New COE
I set up a new COE → created topic category → topic details → HR service (fulfilment type = Service activity). When I use this service to create an HR case, no approval is triggered. But if I create a new service under an existing COE, approvals work...
Survey Definition form is looking weird
Hello Community, What can be the reason that Survey Definition form is looking so weird like no Name, no Intro /Ending notes , no other fields are visible even on the form even in the list view.Attaching here is the image for reference. Please guide...
New COE Added for HRSD and now non-hr_admins can't see any hr cases for any hr services.
We created a new HRSD COE for a specific HR set of services. We kept this pretty out of box - extended sn_hr_core_case table, aligned acls to match other out of box COEs (e.g. benefits, payroll). For some reason non-hr_admins are now unable to see an...
Security issue while adding/removing users from HR group via Flow
Hi all,I have a catalog item attached to an HR service for Add/Remove users from HR groups. After HR case approval, my Flow should add/remove the user from the HR group. Initially, when running as System User, the Flow was erroring out due to securit...
Employee Document Management Best practice or Advice
Hi, I am implementing EDM functionality and this is the first time for me to do. So, I would like your advice for my scenario. My scenario:I am using the OOTB Verification of Employment.This HR service is configured to move attachment to EDM automati...
Employee Document Management (EDM) ability to a document/attachment in mass
Using ServiceNow EDM (Employee Document Management) solution, I have mass loaded documents (bulk import) that need to be reload due to a quality issue with the original attachment. Is there a way to reload just the attachment for the EDM record that...
Resolved! HR Case Record Producer Script not working
I am trying to write a script in the record producer to achieve the following:new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);a) Set the short description as Rückkehrer - <name of the subject person>Note:...