Is it possible to create a PDF letter process that does not require any agent action? For example, our employees will complete a catalog item form on their portal with some information. The system will then generate a PDF letter with that information...
Hello I ran into a problem related to Universal Requests and HR Case on the standard ticket page. On my PDI which is completely out-of-the-box, I run into the same issue. Basically, when an HR case has a universal request, the standard ticket page sh...
Hi,I was able to open a Ui page from workspace button using the below code. Now the issue comes to close it/ reload the whole page. Code used in related list action - var ui_page_id = <sys_id of the ui page>; g_modal.showFrame({ url: '/ui_page...
Hi,Help needed! We want to know how many new knowledge base (KB) articles are published per month. By "new" we mean v. 1.0 articles that have never existed in the KB. I thought the "created" date would indicate when an article was first published, b...
Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...
Hello, I want to see a matrix of all the roles of HR and their functionalities in a tabular and matrix format. Can anyone help me with such a screenshot and also with the source of truth of it? Thanks in advance. Regards,Dipanjan Saha
Hi All,I have created a flow designer to remove the hr case attachment in which used the action delete attachment inside for loop and passing the file name individually all the steps are completed but still the attachments are not removed, i am runn...
Hi,We have a requirement where, if HR case is transferred from old case to new case, if assignment group is same then assigned to filed should copy from old case to new case, or else assigned to should not copyso what is the best practice to follow ...
I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...
We’re working with Lifecycle Events in ServiceNow, and have a use case where a manager may want to retrigger a specific Activity Set multiple times, even after it has been completed.For example, the Activity Set might include onboarding tasks or comp...
Dear all， I want to create [Bulk Case User Segment Group] data through the bulk case request method. According to my investigation, the setting of OOTB requires the sn_hr_core.admin role to create data. I have changed the [Bulk Case User Segment Grou...
Hi i have created the process where HR case is created following with the document task .document task image attached below As you can see the short description field auto populate my document name along with the default text" Fill the document" T...
Hi All,After the YOKOHAMA upgrade, we've noticed an issue in both the CSM Workspace and HR Agent Workspace. Specifically, previously entered values in 'String type' fields, as well as in the 'Response Template Search' and 'Related Search' sections, a...
Current Behavior:We currently have a notification that is triggered whenever there is a change in the "Additional Comments" field.New Requirement:When a user sends an email, the content should be updated in the "Additional Comments" section. However,...
Hi all,We have a requirement to enable the quick links [sn_ex_sp_quick_link] on the Employee center portal AI Search.We have created the AI Search source and navigation tab to show the quick links.In the quick link table [sn_ex_sp_quick_link], the re...
