restrict HRSD data access from Impersonation
restrict HRSD data access from Impersonation Restrict a user to view HRSD data even after doing impersonation.
Forum Posts
HRSD-New Hire Onboarding-Reuse existing user profile and create HR profile
I have a requirement where, instead of creating a new user profile during the new hire onboarding lifecycle, we need to reuse the existing user profile for a rehired employee. How can we ensure that all necessary HR activities are triggered for the e...
Resolved! Email Template Condition Not Working as Expected
Hello Community! I have created email templates where I selected the Table as Employee Relations and added the condition:HR Service = 'Report Misconduct'.However, these email templates are appearing for all Employee Relations cases, even those where ...
HR KPI Benchmarks
Would love to hear from people who work in the HRSD space. Our team is implementing analytics for our HR Agents and we're wondering what other companies are measuring and what their benchmarks are.
HR Task Comments in Employee Center - Missing Notifications!
Hi everyone,We're having trouble with notifications for HR Task comments in our Employee Center. Employees are adding comments to their assigned tasks (e.g., questions about onboarding), but HR isn't receiving notifications, so these comments are of...
Email Client template condition is not working as expected
Hi Team, It's quite urgent, I have created email templates where I selected the Table as Talent Management and added the condition:HR Service = 'Employee Travel visa Request'. Please find the screenshot below for condition of email client template. H...
How do I connect document (Managed Document) to a KBA
Hi Community! I'm trying to connect an uploaded document in Managed Document, to a specific and already existing knowledge article. I read the product documentation on Managed Document but there seems to be missing info on connecting with knowledge ...
Knowledge Articles Visibility in Knowledge Home Page
Hi Team, I have a KB article consider KB0012345 which i am able to view in HR portal and when i check in Global search it is coming up but for few KB articles if go to Knowledge Home page and Choose ASK HR it is not showing up even if i choose all a...
Case variables appearing in HR Workspace (Classic), but not in HR Agent Workspace
Some HR Case variables are not showing up in the newer HR Agent Workspace but appear correctly in the HR Workspace (Classic).There are no UI Policies, Scripts or Business Rules hiding these variables. I've also verified the Form Layout, and the corre...
knowledge template usage
I need to establish knowledge template usage: how many and which articles are using a certain template: There does not seem to be an OOB way to do this: Any thoughts on how I can pull a report for kb templates and usage?
Auto-close HR cases in the "Awaiting Acceptance" state for more than 5 business days in Xanadu
We've noticed an issue in the Xanadu release of ServiceNow with the HRI Case User Acceptance Subflow. The script currently appears to be processing only one HR case per day, specifically those in the "Awaiting Acceptance" state.Could someone please h...
UI policy not allowing to change a field value
Hi experts,We are setting Worktype field based on HR service and subservice using UI policies.And SLA are configured based on this worktype field value.Problem: For example, in below screenshot, after selecting HR service and subservice, worktype is ...
Lifecycle Event Combination Trigger
Dear Community, Im having issues with a Lifecycle Event for Onboarding that Im working on: For now the LifeCycle Event is configured as per the following: First 2 Activity Sets with their tasks are correctly triggered, however the Acceptance Documen...
I need to send notification to user on user anniversary.
Hi @Ankur Bawiskar, I'm executing my schedule job now and I'm able to see that in email logs it is sending email notification for user whom hire date is on 17th March ideally it should send notification to user whom hire date is on today 16th March ...
Self-Service Analytics Dashboard
Hi, I have few queries on implementing Self- Service Analytics Dashboard for HRSD. 1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available."https://www.servicen...
