Automate HR group member maintenance

Kohei Tominaga1
Tera Expert

‎03-13-2025 08:23 PM

 

Hi Community,

 

I'm automating HR group membership:

  1. User requests group access via catalog item.
  2. Group manager approves (configured with Service Activity and working fine).
  3. Flow adds user to group (not working).

The flow fails when creating a record in sys_user_grmember. I suspect permissions.

  • Problem 1: "Run as System User" fails.
  • Problem 2: "Run with role" - "HR Admin" role is missing from the role selection list (HR Basic/Manager are visible).

I've opened a support ticket for these issues.

Question: Any alternative flow designs or solutions (business rule, etc.) for automating sys_user_grmember creation? Why might "System User" fail and "HR Admin" be invisible?

Thanks!




0 Helpfuls
  • 272 Views
1 REPLY 1

Community Alums
Not applicable

‎03-13-2025 08:50 PM

Hi @Kohei Tominaga1 ,

Please refer to this Article : https://www.servicenow.com/community/developer-articles/how-to-use-automatic-group-member-management...

 

0 Helpfuls