Best way to identify which HR group manage which HR Services in HRSD?
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yesterday
Hi Community,
I’m working on an HRSD dashboard and looking for a reliable way to identify which HR teams (assignment groups) manage which HR Services. as i need to create a new report to t to reflect the which team manages which type of HR Services.
In our environment, HR Service ownership can be defined or influenced by different mechanisms, such as:
HR Assignment Rules
HR Templates
My objective is to create a clear and maintainable report that shows:
HR Service
Assignment Group(s) responsible
My questions are:
Is there a recommended or out-of-the-box way in HRSD to identify HR Service → Assignment Group ownership?
Which tables are generally considered the source of truth for service ownership?
How do you handle this when routing is conditional (country, legal entity, employee attributes)?
For governance purposes, do you rely more on configuration (rules/templates) or actual case data?
Any best practices, examples, or guidance would be very helpful.
Thanks in advance!