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07-15-2024 11:32 AM
Hello,
We have a requirement to close bulk cases. These cases need to be updated to Closed Complete status without the user getting a notification about the case closing. Is this possible without scripting?
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07-15-2024 11:38 AM
Only way without scripting would be editing the conditions on your notification. With a small script you could accomplish this, take a look at this link if you wish to go this route

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07-15-2024 11:38 AM
Only way without scripting would be editing the conditions on your notification. With a small script you could accomplish this, take a look at this link if you wish to go this route