Bulk close cases

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Juhi Yasmin
Tera Contributor

‎07-15-2024 11:32 AM

Hello,

 

We have a requirement to close bulk cases. These cases need to be updated to Closed Complete status without the user getting a notification about the case closing. Is this possible without scripting?

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Zach Koch
Giga Sage
Giga Sage

‎07-15-2024 11:38 AM

Only way without scripting would be editing the conditions on your notification. With a small script you could accomplish this, take a look at this link if you wish to go this route

Close without notifications 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

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Zach Koch
Giga Sage
Giga Sage

‎07-15-2024 11:38 AM

Only way without scripting would be editing the conditions on your notification. With a small script you could accomplish this, take a look at this link if you wish to go this route

Close without notifications 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!