Can we deactivate an HR profile without deactivating the user?

shawnbaar
Giga Expert

Greetings!

We are implementing the HRSD and wanted to know if there was a way that we might be able to deactivate an HR profile on the sn_hr_core_profile table for a user without deactivating the user on the sys_user table as well? We occasionally have employees who technically 'leave' to work for contractors, but are still active users of the system as employees of the contractor. They no longer need an HR profile (i.e. consume a license), but need to be able to access the system (those count against the ITSM licensing in this use case).

Any feedback is greatly appreciated.

 

Thanks,

Shawn

 

1 ACCEPTED SOLUTION

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

The HR Profile (sn_hr_core_profile) table does NOT have an active attribute.  The one you may see on the form is actually a "dot-walked" field from the linked sys_user record so if you uncheck it, it deactivates the user.

HR licensing is based on the employment start date and employment end date values.  When the audit report is run it finds all HR profiles where the report date is valid between those two dates (or a null employment end date).  So in your situation you would need to set the Employment end date accordingly.

If you have any further licensing questions, it is best to ask your sales account team.

 

Please mark any post as helpful or the correct answer to your question if applicable so others viewing may benefit.

View solution in original post

6 REPLIES 6

trishjohnson
Kilo Guru

Echo all above, but curious as to the WHY behind this.  Is it a certain subset of employees that you don't want to have access to the HR Portal?  

The 'why' is probably subscription costs as @shawnbaar mentioned. That said, I believe if you assign the 'alumni' role to past employees it is actually totally ok to grant limited access without incurring licensing fees. This could be an approach to enable downloading of post-employment documents etc. for those ex-employees.

For what's it worth 😉

Christian