About once or twice each month, we have a Workday data import hang (due to Workday maintenance). When this happens, the job tracker that shows the status of the running Workday import continues to stay active and appears to continue running. There are no mechanisms to end the current import, but in order to get it back on track, we need to end the current job and kick off a new one. I have tried a couple methods in the past, and until recently (not sure what changed), I could enter a date in the 'Job ended at' field, set the 'State' to "Failed", add a note in the 'Error message' field, and save the job tracker. After that I would delete the HR Integrations Service Job Trackers records from the related list on the job tracker. If that wasn't done, the next import would use the same import set tables, which would sometimes mean that double the number of records would be processed on the next successful run. Then to get an import going again, I execute the regular scheduled job and hopefully everything goes OK. Lately, this has not been working correctly and we end up with another hung integration.
So, I'm challenging the community... what is the correct way to handle this? How do we properly end a job tracker and get the integration back on track? How do you handle situations like this?
