Cannot Activate Human Resources Scoped App Data Migration

[joconnor]

I installed Case and Knowledge Management which included the following:

Predictive Intelligence Workbench HRSD
Human Resources Scoped App: Data Migration
Advanced Work Assignment for HRSD
Human Resources Scoped App: Core
Link Generator
Human Resources Scoped App: Workspace
Human Resources Scoped App: Integrations
CTI Demo Data for HRSD

All installed successfully except Human Resources Scoped App: Data Migration and is getting and error

"You must activate plugin Human Resources Application: Core before activating plugin Human Resources Scoped App: Data Migration"

The plugin "Human Resources Application: Core" is installed and active.

Any suggestions?

Thank you, James

[shloke04]

Hi @joconnor

That is correct . You need to install the HR Core plugin in order to install the plugin you are looking for and the same has been clearly mentioned in the doc as well from ServiceNow:

Make sure that both the non-scoped and scoped versions of HR are activated:

• HR Core:
  • Human Resources Application: Core [com.snc.hr.core]
  • Human Resources Scoped App: Core [com.sn_hr_core]
• HR Service Portal (if applicable):
  • Human Resources Application: Service Portal [com.snc.hr.service_portal]
  • Human Resources Scoped App: Service Portal [com.sn_hr_service_portal]

Note: Activating the scoped version will add a -Legacy suffix to all of the non-scoped applications and modules in your instance.

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/task/activate-hr-migration.html

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Lillian Aviles]

I'm using a demo instance Utah and am having issues with trying to activate the following:

Make sure that both the non-scoped and scoped versions of HR are activated:

• HR Core:
  • Human Resources Application: Core [com.snc.hr.core] - No results found
  • Human Resources Scoped App: Core [com.sn_hr_core] - Showing installed
• HR Service Portal (if applicable):
  • Human Resources Application: Service Portal [com.snc.hr.service_portal] - No results found
  • Human Resources Scoped App: Service Portal [com.sn_hr_service_portal] - No results found

Am I missing something? I can't install The Case and Knowledge Management. When I try I get:

Failed 0 of 1 application(s) has been installed:

Human Resources Scoped App: Data Migration.

So I searched for or Human Resources Scoped App: Data Migration and when I click on install, it asked me to Activate, showing that Scoped Application Restricted Caller Access is currently installed.

Help please. Thank you. Lillian

[Riri]

Hey @Lillian Aviles 

Did you found the solution for this?

Thank You.

[shloke04]

So please make sure the below two plugins are activated and then only you can activate the plugin "Human Resources Scoped App: Data Migration":

Plugin to install first:

• HR Core:
  • Human Resources Application: Core [com.snc.hr.core]
  • Human Resources Scoped App: Core [com.sn_hr_core]

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke