Cannot create a knowledge automatically when a case is closed

[Sara yokota]

Completed 1-3(1. Create a field mapping -3. Create a UI action) but still can't create a knowledge automatically when case is closed.
Does it need additional actions?
Need help.
人事ケースからのナレッジ記事作成の有効化 (servicenow.com)

[Susan Britt]

Hi Sara,

A few things to validate:

1. Are you receiving an error when clicking on the UI Action to create the knowledge from the case? 
2. Is if there is an Application Restricted Caller Access record associated with this?
3. Did you activate the KCS Article knowledge template? This is what is used in the mapping steps

If all of these are ok, please attach a screenshot of your UI Action and mapping.

[Sara yokota]

Thank you for your reply, Susan.
Could you kindly tell me how to map the KCS article?

Background:
I didn't receive any error message and might my scope be OK. (There is no App Restricted Caller Access)
And I think the root of course is 3. activate the KCS Article knowledge template.

I already created the KCS Article knowledge template. (Attached one)
But still have no idea how to map it in the mapping step.