Cannot Switch to Agent Workspace for HR Case Management Scope

[JD292]

Hi All,

I installed the HR Agent Workspace Application in a sandbox instance. The install went well, but when I went to start to configure I was asked to change my scope to Agent Workspace for HR Case Management. However, when I selected the link to do so, I got an error stating "Not allowed to switch to this application scope." I then looked in the scope picker and I did not see the Agent Workspace for HR Case Management in my list.

I do not have much experience with installing applications, did I miss a step? Or do I need a new role to see the scope?

Thanks very much for the assistance.

J Dean

[Rob Sestito · Accepted solution]

Hello @JD292 - 

After installing Agent Workspace for HR Case Management, did you refresh your URL and/ Or log out of the system completely and then back in? Some plugin installs do require us to log all the way out and then back in to take on the change.

Give that a try first and let me know if that cleared anything up for you.

You could also check on any blockers from the Application Caller Access Privileges. See if there are any new records post install of your plugin that need to be granted access. I don't think that is the case here, but... Ya never know when it comes to restricted caller access.

Cheers,

-Rob

[JD292]

Hi Rob,

Logging out all the way and logging back in solved my problem. So simple, but would have never thought of it. 

I really appreciate it!

J Dean

[Rob Sestito]

You're welcome, J Dean!
Glad that did the trick - simple is good! haha

Cheers,

-Rob