Capability of External Users to post documents on ServiceNow

[laxmitrichu]

Does ServiceNow offer capability for external users to upload documents? How would access be provide to the external users? and would there be license cost for providing access to external users?

[pavani_paluri]

Hi @laxmitrichu ,

Yes, ServiceNow does support external users uploading documents, but it requires some design and licensing considerations. Here's a breakdown:

• Service Portal or Public-Facing Pages:You can create a public Service Portal page with a form that includes a file upload field (e.g., Attachment or Document field).Users don’t need to be logged in if the page is publicly accessible.
• External Users With Guest Accounts: You provision guest user records (with web_service_access_only = true or very restricted ACLs).These users log in, fill out a catalog item or form, and upload files.
• Partner/External Portal Access with Auth: If you're working with partners/vendors who need recurring access, you can give them access through Scoped Portals, such as Vendor Portal (with specific roles).

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Kind Regards,

Pavani P