case number is empty for few HR cases created through scheduled job

[poojitha bn]

HI Team,

I have below scheduled job which auto create HR cases. 

HR case has been created in prod with empty case number like below.

All are auto triggered cases but only few cases are showing empty case numbers, How to fix this kind of issues?

How to stop cases creating empty case numbers 

[Jaspal Singh]

Hi Poojitha,

Can you check link once. As it has something similar to what you are facing.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[poojitha bn]

Hi Jaspal Singh,

Number is missing in few HR cases which is random rest all HR cases are working as expected.

Do you have any idea why HR case number is missing only in few cases ?

[Sharad Patel1]

Seems some issue with initialization , just to make sure their are no empty case number inserted, please check the value in qc.number before inserting and after initialization , if found bank call initialization again else continue to insert. 

[poojitha bn]

Hi Sharad,

Could you please help me correcting this code to check qc.number 

CreatingCase();
function CreatingCase()
{
var qc = new GlideRecord('sn_hr_core_case');
qc.initialize();
qc.contact_type='Auto Trigger';
qc.opened_for = 'Medha Lakshmi';
qc.priority='3-Medium';
qc.hr_service = '4db763a4dbc53a00e907572e5e9619c5';
qc.short_description='IND - New hire data';
qc.description='*New hire list sent to Insurance vendor & ADP vendor  ';
qc.insert();
}

I Hope qc.number will auto generate once after you insert the record. not sure how to check before record insertion.