Catalog Builder - Insert new question issue

[GeoVic Gkou]

Hi all,

I am facing an issue only with a user.
When he tries to create a catalog item using a template in catalog builder he cannot see the button "Insert new question" in "Questions" section.

Although he has the catalog builder role, he came across this restriction.
Can you please help me resolve this restriction?

Thank you!

[Sohail Khilji]

@GeoVic Gkou ,

did you try other brower ?

[GeoVic Gkou]

@Sohail Khilji 
i've tried clearing the cache and i am also from incognito mode, but still this user cannot see this button.

[Sohail Khilji]

this is wierd ! go for HI ticket ...

[GeoVic Gkou]

@Sohail Khilji 
Hi again!
I even try removing all the roles from the user and keeping only catalog builder editor role but the issue still persists.