Change default short description for document task

[Kachu]

Hi  i have created the process where  HR case is created following with the document task .document task image attached below

As you can see the short description field auto populate my document name along with the default text" Fill the document"

The whole view is read only . How can i remove the default text and customize to show only what i have configure ?

[Saurav11]

Hello,

Not entirely sure what you are trying

But if this a one time activity you can use background script

If you want to do it everytime use business rule

Please mark answer correct/helpful based on impact

[Andrew_TND]

Hello,

Just a few points.

1. Check if the fields are read only in the fields dictionary, if they are not check the UI policies and access controls (If you're not an admin)
2. Default text - Again go into the fields dictionary and check the default values, if its not in the default values check the business rules or client scripts onLoad.

Please mark as helpful or if its resolved the issue, correct!

[bs1000]

Good Day!

I have ran into this little problem with the "Fill the document" text. We could not locate where it was coming from and nothing was documented so believe there was a hidden script on the ServiceNow side. What we did was write a business rule on the sn_doc_task table to change the short description of the text from "Fill the document" to "Fill out document". The language did not read right from an end user perspective.  

The business rule was a before update rule with a filter condition that called out our Document Template > Contains > the specific document. Here was the script we added to the BR. Hope this helps!  

[Kachu]

Sure i can try this . I did try with flow designer same steps to update the short description but of no user i will update here once i get this worked. Thanks