change state of HR Case

Sravani Koyya
Tera Contributor

When a record producer is submitted with an attachment, we need to change the state of the HR Case to Ready and also send a notification.

Can anyone tell me how we can achieve this

 

Thanks in advance!

1 REPLY 1

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@Sravani Koyya you should be able to accomplish this using the HR Case Template and setting the State on the template (when submitting from a RP).

 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike