Hi all, I'm preparing for my CIS-HR .I came across these 2 questions. But the answer was different in each link. Could you help me with correct answer.
Q#1.The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
A .Contextual Search configuration
B .HR Service configuration
C .HR Criteria configuration
D.Knowledge Management configuration
Q#2: Your company has 2 offices, one in the US and another in the UK. You need to show a certain knowledge base article for employees who work from the UK. What should you do?
a) Make sure that the article's user criteria is set to a user criteria that includes UK employees only
b) Create a Role and grant it to all UK employees and make sure only users with this role are allowed to view the article
c) Create HR Criteria for UK employees and set the HR Criteria for the article to this HR Criteria
d) Define the "Can see" and "Cannot see" for the article
Please provide me with the link if possible.
