Hi, Can anyone help me understand the use of "document template" and "document template category" fields on HR Case table (sn_hr_core_case). In what scenarios we use them. Additionally, there is an OOB BR named "Doc template and category validation"...
Hi - We have a request to copy a record producer's full description as seen in the attachment to a custom field (ex. Full Description, u_full_description) every time an HR case is submitted. I'm thinking about writing a business rule where I'll assig...
I have written a script to copy the attachment from Task to parent but it is copying two times please suggest me what to do.thankyou
Hi, I am trying to auto-populate some fields when a specific field(email template) is changed.When I select an Email Template(references 'email content' table) in an hr task record producer, I want to get the email template's fields: message_html and...
Hi All,Actually we have Section called" Tax deduction" ,on the case form for one HR service, and it has some fields, now we need to change the just label name to " deductions" if HR service is Deduction? Please help me to resolve thisThanksRamu
Hello has anybody tried incorporating a custom modal in UI Builder? I have a UI action that uses GlideModal API but it seems it doesn't work in Workspace View and only works in form. I want to have an action button in UI builder that shows list of at...
Hi, Currently I am using Service Activity to have approval step for some HR services.Now, I got a requirement to have a little bit complecated approval process such as below.If the request type is A, HR case needs to be approved by opened by's manage...
Hi , I want to modify the reference qualifier for this field.Can you provide the link where i can modify that.
Hi everyone, I'm trying to create a metris that shows true everytime an hr case state changes from awaiting acceptance to Work in Progress.However, my script calculation doesn't seem to work. Need some help in identifying what I'm doing wrong I've at...
Hi There,Is there any way we could show a filed with empty value on At a glance page.If the 'Home address' is blank; I want to show that too.
Hello, i need to hide additional comments made by Guest user on service portal.So the requirement is that when opened for user is viewing tickets on My cases on service portal he should not be able to see the additional comments that are made by Gues...
Does anyone know why the HR Case Management menu on the Navigation Pane does not display? I have installed both "com.sn_hr_core" and "com.sn_hr_service_portal" on my Washington PDI and do not see the menu as indicated in the ServiceNow Docs below: HR...
Hi experts, Previously we observed latency in committing update set for a new field on HR case form. What is the best practice when we need to create a new field on a table which has more than 70000 record data? Currently we have requirement to creat...
User accidentally added the group email address to a team meeting, which triggered an unexpected HR casein ServiceNow. The user mentioned that they had previously requested a configuration in ServiceNow to block meeting requests from creating ticket...
Hello experts.We have a request, where we need setup and enable authentication via Single Sign-On(SSO) for all company users for ITSM. The users are from different AD domains (e.g. Business Units 1, 2 & 3 etc) and is most likely using devices from t...
