Hello Everyone,I’m facing an issue where a duplicate HR Case is being created automatically when a case is generated via an Inbound Email Action.Here’s the scenario:A user sends an email.The Inbound Action processes the email and creates the expected...
Currently , we have the "hr_CaseUtils" OOTB Script Include running which is setting the Short Description to "Suject Person name & Employee Id " we wish to append this script by adding the Company code to it.Kindly assist.
what is the difference between Opened for and Subject person in HR service?
I have some content that includes variables like subject person, 'opened for', and HR service. I want to create a system UI message (multiple languages) using this content. Then, I want to use this message in a flow to update the hr case comment fiel...
Hello Community, Good Day. I'm currently working on the CHRO Dashboard configurations. Need some help in troubleshooting this issue.1) Problem: In the CHRO dashboard , the "Average time taken for Onboarding by region" widget is showing up error "Ther...
I want the ETTR plugin installedso that the system will calculate and display the ETTR in the HR Case list view if selected as an option.
Hi Team,Please help how to achieve below 1. Add a "Confidential" tag option that can be applied to a case. 2. When a case is tagged as Confidential, restrict access to attached documents within that case. 3. The restriction should apply only to users...
How to make assignment group mandatory in HR case based on hr services? I tried using ui policy or CS, didn't work. Help me please
Hi everyone ! please i have a quick question, When i make a variable set to mandatory will it make the variables inside mandatory too or i need to set them mandatory
actually i have another issue that i need to set some mandatory fields inside that MRVS ,problem i'm facing that it worked when i remove the country condition cause the subject country exist in the catalog item and i guess it's not getting catched in...
Hello Everyone,Suddenly the assign to me option (or we can say UI Action) has stopped working from HR Agent workspace. I saw the UI Action but it doesn't seems to be broken, can anybody help me on this.Thank you in advance
Hi!I have created a Lifecycle event and there an Activity, which creates HR task. In HR template for that HR task, I have used Global short description field and for the value in that field, I made a translation. Translation for the Global short desc...
Hi,We have a requirement to display a record producer for a virtual designer topic under the none of the above option. So basically if none of the above is selected then along with Knowledge articles, quick links, a record producer should also be dis...
Hi Experts, I need to grant snow table API access below is the required ask.1. Access needed only for the particular HR service and Work inprogress state cases only- I am able to provide the Table API for the cases. However, I would need to send the ...
Hello Friends,Does anyone perform Leena AI Integration with ServiceNow? Also, please help us with below Questions if anyone can help.A record producer for HRSD Application can be exposed from REST API Web services?How REST API can be pushed/created f...
