COE list is not being displayed complete

[Ricardo Medina1]

Hi

The COE list is displaying only one of my COE configured, I've already checked 'COE configuration' and they are set as true. If I'm creating the case as admin I'm able to see the complete list.

As Admin

As HR user

[Willem · Accepted solution]

Hi Ricardo,

The way an ACL works it will look for a most specific rule it can find. If it finds any on that level it will evaluate them and if any match, the user is allowed. If it cannot find any Active ACL's on that level. It will just look at a higher level. For example a parent table. At the highest level it secures so only admin is allowed.

Hope this helps:

https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/contextual-secur...

If your issue is solved, please mark answer as Correct to close the thread.