Complete HR Task - (Submit Catalog Item) - On fulfiller side?

[dppedersen]

Hello,

In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Portal can you view and submit the Record Producer that is tied to the HR Task.

However, we want to avoid Service Portal. Is it possible to complete work on an HR Task on the fulfiller side?

[Patrick Fedigan]

Hello,

You most certainly can submit items on the navigator/fulfill-er side.  

Instead of a link to the service portal you can have the link look like the following: 
https://INSTANCENAME.service-now.com/nav_to.do?uri=sc_cat_item_producer.do?sys_id=12268cfd4faa7100388fa88ca310c79d (with sys_id of the record producer)

Let me know if you'd like me to elaborate more.

Cheers,

[dppedersen]

Hello Patrick,

Thank you for your response. The link you provided does not work in the context of an HR Task, though, just a standard record producer submission.

[SanjivMeher]

Can you check if there is a Display Business Rule which is displaying this message?

[dppedersen]

Yes, there is. It is possible to edit the link, but it is not obvious what exact URL link will allow for Submission of the Item, in the Context of the HR Task, on the Fulfiller side.