Hello,
In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Portal can you view and submit the Record Producer that is tied to the HR Task.
However, we want to avoid Service Portal. Is it possible to complete work on an HR Task on the fulfiller side?
This message is generated from the following business rule on the HR Task [sn_hr_core_task] table:
Business Rule Name: Info message for ack type
https://[instance].service-now.com/nav_to.do?uri=sys_script.do?sys_id=86d86822c3422200b599b4ad81d3aeb0
Please see the following two attachments.
Please mark the answer correct or helpful if it helps you.
