Configure Advanced work assignment presence states in HRSD

[developer88]

Hi All,

In our system, various presence states are present across different scopes. While all these states are visible in the HR agent workspace, I intend to limit visibility on HRSD to "available," "away," and "offline" states only. Any insights or suggestions on how to implement this would be greatly appreciated.

[Danish Bhairag2]

Hi @developer88 ,

Please navigate to this table awa_presence_state where u will be able to see all the presence state which are configured for ur instance.

Then open the states for which u don't want HRSD service channel to be available. Remove HRSD from those states apart from available , away offline.

Then for HRSD people only this 3 options will be visible.

Thanks,

Danish