Consolidating HR Services in ServiceNow - Best Practices?

[Kohei Tominaga1]

Hi everyone,

We're implementing numerous HR services in ServiceNow, and anticipate employee confusion with a large number of individual services.
We're considering consolidating similar services, but manually comparing many services for similarity is challenging.

- What approaches have you used to consolidate HR services in ServiceNow?
- Are there any ServiceNow solutions that assist with this consolidation process?
Thanks!

[Ravi Chandra_K]

Hello @Kohei Tominaga1 

Categories and Sub Categories...

HR Services are categorised into Categories and Sub Categories which segregates them by purpose they serve. 

They can be used to consolidate HR services.. 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Kohei Tominaga1]

Hi,

I think grouping using category would not resolve my concern.

I want to decrease the number of HR services...

[shweta khemani]

Hi Kohei,

Sharing below my research and understanding, hope this helps and answers your question.

We should try to utilise the OOTB services if they fulfil the need as they can save a lot of time in terms of configuration and maintenance. However, if those 57 services do not match the need then custom HR services can be built.

On HR Service list, we can group by using COEs and find which HR services are part of specific COEs and if there are any redundancies around them.

Below is the OOTB functionality I have consolidated.

OOTB COE	Corresponding HR Services
HR Case	General Inquiry
	Bulk Parent Case
HRIT Operations Case	Setup New Hire Profile
	HR Account access Request
	HR Accounts Inquiry
	HR Portal Support Request
	Password Reset
	Report Inquiry
	Report Request
HR Payroll Case	Request Corporate Credit Card
	Notify Payroll of Employee's Leave Status (Demo)
	Confirm Final Payroll (Demo)
	Employee Payroll Setup Request
	Process Benefits Deductions For An Employee on Leave (Demo)
	Direct Deposit Inquiry
	Direct Deposit Setup
	Payroll Discrepancy
HR Talent Management	Change Start Date
	Complete Tax Forms through CIC Plus
	No Show
	Request Background Check
	Non-Disclosure Agreement
	Sign Non-Disclosure
	Counter Offer (Demo)
	Request Drug Screen
	New Hire Documentation
	New Hire Documentation (Non-US)
	Request Background Check by Accurate
	Request Background Check by First Advantage
	Request Background Check by Sterling
HR Total Rewards	Confirm Benefits (Demo)
	Confirm Return To Work From Leave (Demo)
	Confirm or update new child's info (Demo)
	Leave Of Absence
	Parental Leave of Absence Request (Demo)
	401(k) Retirement Plan Enrollment Inquiry
	401(k) Retirement Plan Enrollment/Modification
	401(k) Retirement Plan Inquiry
	Beneficiaries Add/Modify
	Beneficiaries Inquiry
	Dental Benefits Enrollment Inquiry
	Dental Benefits Enrollment/Modification
	Dental Benefits Inquiry
	General Benefits Inquiry
	Medical Benefits Enrollment Inquiry
	Medical Benefits Enrollment/Modification
	Pharmacy Benefits Enrollment Inquiry
	Pharmacy Benefits Enrollment/Modification
	Pharmacy Benefits Inquiry
HR Workforce Administration	Verification of Employment
	Employee Profile Update
HR Lifecycle Events Case	Separation Letter (Demo)
	New Hire Journey (Demo)
	Account Notification
	Voluntary Separation (Demo)
	New Hire Onboarding

Please mark my answer helpful.

Thanks

[Kohei Tominaga1]

Hi @shweta khemani ,

Thanks for the detailed information!
We're on the same page – OOTB first, custom development only when necessary.
Unfortunately, a large number of our needs aren't covered by the OOTB services, leading to a lot of custom work.
This is causing some concern, so I'm looking for ways to consolidating HR services.