create hr case

[kali]

Hi All,

I want to create child  hr case when users click on the ui action on the parent case . Please let me know how to achieve it

Thanks in advance

[Sohail Khilji]

Hi @kali ,

Did you check for the OOTB Action to see if it satisfy your need...

having a active case opened in the record view, you will find that button at the related list "Child Cases":

(Add & New button)

After clicking on it you get an overlay with a list of other cases which can be selected to be moved as child cases for the parent case in the background:

If you need a button , then you need to create a UI Action, let me know if you need futher help....

[kali]

Hi @Sohail Khilji ,

When users click on the ui action system should automatically create hr cases the child case should auto fill opened for , subject person , assignment group , assigned to from the parent case to child case. Please help me on this.

[Sohail Khilji]

Hi @kali ,

Create a ui ACTION WITH BELOW CODE:

(function() {
 
    var parentHRCaseID = g_form.getUniqueValue();
    var parentHRCase = new GlideRecord('hr_case');
    parentHRCase.get(parentHRCaseID);

    if (!parentHRCase.isValid()) {
        gs.addErrorMessage("Parent HR case not found.");
        return;
    }

    
    var childCase = {
        parent: parentHRCaseID,
        opened_for: parentHRCase.opened_for.toString(), 
        subject_person: parentHRCase.subject_person.toString(),
        assignment_group: parentHRCase.assignment_group.toString(), 
        assigned_to: parentHRCase.assigned_to.toString(), 
        short_description: "Child Case Short Description", // You can customize this
        description: "Child Case Description" // You can customize this
        // Add more fields as necessary
    };

    var childCaseGR = new GlideRecord('hr_case');
    childCaseGR.initialize();

    for (var field in childCase) {
        if (childCase.hasOwnProperty(field)) {
            childCaseGR.setValue(field, childCase[field]);
        }
    }

    var childCaseID = childCaseGR.insert();

    if (childCaseID) {
               gs.addInfoMessage("Child HR case created successfully with ID: " + childCaseID);
    } else {
                gs.addErrorMessage("Failed to create child HR case");
    }


})();