Resolved! Unable to delete a workflow
I am unable to delete a workflow I created and also It seems to be in published state even after i checked it out. Please help me out.
Forum Posts
How to copy records from global to scoped
Hello All, We are planning to move from global application to scoped application. We should move all the records (incidents, problem, cases...... not scripts, record producers..etc) present in global space to scoped. When I try running a fix script t...
Resolved! Fix Script Help - updating multiple HR Case Records
Hello SN Comm! I am working on script a Fix Script, in order to update many, many records for HR Cases. Here is what I have as of right now: var gr = new GlideRecord('sn_hr_core_case'); gr.addQuery('topic_category', 'system issue'); gr.addQuery('topi...
Resolved! Help with Client Script - clearing/mandatory fields
Hey team, I seem to be having issues with the ability to do what I want/need. Currently, we have our Source(contact_type) field that defaults to Phone. However, when a Case is created within the Employee Relations COE, I want to make that field load ...
Resolved! Client Script suggestion - Field Message
Hey SN Comm, I am looking to throw a little field message right under Assignment Group (just for our Employee Relations COE). I was thinking of doing an onLoad client script - with conditions... IF Assignment Group field is empty, show message IF Ass...
preconfigured Workday integration was removed in Madrid from HR Integrations
While looking into the release notes of Madrid I came to know that pre-configured Workday integration was removed in Madrid. In my London version I used that pre-configured Settings to communicate with workday system. Now My questions are 1. Will i...
Resolved! HR Profile
Hi Guys, We were about to Implement ServiceNow HRSD for our existing customer using ITSM. HR Profile Creation: We have azure Integration in place to create users in the User table.I have few questions on the HR Profile Module. > For Creation of HR Pr...
Why is a User Record Active, but also Locked Out?
I have a user who could not access ServiceNow. When I looked at their User Profile, it was marked Active, but also Locked Out. We use Workday Integration to update users, and both their User Profile and HR Profile were in order, except for the Lock...
HR Service - Short Description on Case Creation
We are getting ready to launch our first HR Service. One item that come up is when the case is created, the short description shows the opened for person. We would prefer that it show the subject person in the short description (subject line), I was ...
Resolved! Add subcategories in HR Service Catalogue?
Hi there, Is there any way to add subcategories to the HR Service Catalogue so that it shows up in the 'Manage Human Resources Catalogue' UI page? I added subcategories to my HR categories manually via 'Maintain Categories' page so that I can leverag...
Resolved! Knowledge article report for articles with links to other articles or services
Good afternoon, I have a request for a report that would list out all the articles which we have added URLs in order to link them to another article or to an HR Service. Has anyone been able to do this? or do we need to add in additional fields in o...
Document Generation
Hi , I am trying to generate document for OOB "Employee Verification Letter" . After the case is created , i impersonated as assignee and previewed the document and clicked on Generate. But the document is neither getting generated nor getting at...
Document Not Available Error
Hi All, I am in the HR Talent Management area of the HR Case and I am trying to review the PDF/document assigned to me by clicking "Click here to respond" and I am receive the following error. Please help!
creating automatic HR Case using ATF
Hi, I have a requirement to create HR Cases using ATF. I am able to set field values for HR Cases expect for HR Service. The problem being HR Service field is a mandatory field and it been referenced. Is there a way to populate this field to run the ...
triggering a email via catalog item
Hi,is it possible to trigger a email via catalog form,i need to send a email, that contains all the data available in catalog form. how do this.i created a catalog item, i have several fields in that form, after submiting that need to trigger the ema...
