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Roles - HRSD

Hello ,  Could anyone please help with the same ? 1. If the HR Service does not have any case options specified , HR Documents must be manually generated for the HR Case . In this situation , who is able to generate an HR document for the case ? A. A...

Angel27 by Tera Contributor
  • 1556 Views
  • 1 replies
  • 0 helpfuls

Triggering notification from LifeCycle events

Hi All, I have requirement in where we need to trigger notifications for a new joiner who's email ID is passed as a string type from the Record producer and mapped to a field on HR Core Case. I'm selecting String Mail ID field from HR Core case table...

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maheshonakri by Tera Contributor
  • 1338 Views
  • 3 replies
  • 0 helpfuls

Can anyone advise if there is free material available to practice for HRSD certification exam? There are a number of sites that require payment, just wondering if anyone else has any other ideas...

Can anyone advise if there is free material available to practice for HRSD certification exam? There are a number of sites that require payment, just wondering if anyone else has any other ideas...

How to have Transfer Case option in HR Agent Workspace for agents to select COE or at least show the topic category in the HR Agent workspace?

The current out of the box Transfer Case UI action in the HR Agent Workspace shows the entire list of HR services available like so. Because we have a lot of HR Services, this giant list is very confusing for agents to browse through and select the ...

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Miltonism by Tera Contributor
  • 947 Views
  • 4 replies
  • 0 helpfuls

HR Profile Security

We are considering applying HRSD, which has already been implemented globally, to Japan.We want to control access to sensitive information such as HR Profile and Job by country, region, etc.e.g.) HR staff in Japan can only access HR Profile and Job d...

Employee workflow overview

Hello All, could you please explain the purpose of Employee workflow Overview ? Is there any documentation ? Anyone can help me . Quick response will be highly appreciate.

Resolved! How to auto close HR case when it is submitted

Hi, I would like to know a solution for below situation. --------An employee submit a HR case and it should be immediately closed without HR user work.*The case will be integrated to 3rd party system. So HR users do not work on ServiceNow-------- I h...

Kohei4 by Giga Expert
  • 1477 Views
  • 6 replies
  • 1 helpfuls

How to get a Business Rule to trigger on the portal

I wrote this business rule that triggers on display when an HR task opens (state = Ready). The info message is shown in the back end; however, when I go into the same task in the HR portal, it doesn't trigger. Do I need to put this in the portal scri...

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Amy13 by Tera Contributor
  • 1246 Views
  • 8 replies
  • 0 helpfuls

Resolved! HR Profiles Getting created automatically

Hello Experts,  I am facing a weird issue in a customer instance.   When an end user (without HR Profile record) is logging in ServiceNow and trying to access the "hrportal" url, system is creating a HR profile for the same user automatically.  This ...

HR integration with SuccessFactors How to get updated profile data

By checking the count of data of HR profile integration, I understood that the data with update would be got from SuccessFactors because the count is very small.Could you please tell me the details how the HR integration OOTB decide if the profile da...

Kohei4 by Giga Expert
  • 1609 Views
  • 6 replies
  • 0 helpfuls