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Resolved! Granular delegation of non-task tables

We're working on configuring granular approval for all the approvals that we currently use in the system.For the most part, this goes swimmingly, but I have some trouble adding granular delegation for a non-task table. Use case When a new record is i...

MarkWe by Tera Guru
  • 2407 Views
  • 3 replies
  • 2 helpfuls

how to show reports in dashboard on weekly basis

Hi everyone,  I have created a report by giving a condition Created relative After 100 days Ago . My requirement is to show cases created on last 100 days from the current date, I used the standard calendar per week. If I run the report today it is g...

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If I create a user account as part of HR onboarding, how does the creation of the AD account reconcile with the local account created in ServiceNow?

When we open an onboarding case, a new user account is created with the employee name entered. The user has the roles of sn_hr_sp.hrsp_new_hiresn_hr_core.hrsm_new_hire During onboarding, the account will be created in AD. Is there a way to ensure tha...

Error committing update set

I have 3 update sets in an instance. I've moved them all to another, the final, instance. Now, I've commited the last one. When I checked the form in Agent Workspace I saw only half a form. I think it is because the rest of the form is in the other 2...

Jeroen6 by Mega Contributor
  • 1547 Views
  • 8 replies
  • 0 helpfuls

Resolved! HRSD EDM - Security Policies

Hey SN community! If I configure security policies for EDM and do not associate to a specific document type, does that mean it will apply to ALL document types? If i configure a security policy, and specify a document type it will ONLY apply to that ...

DClayton1 by Tera Contributor
  • 1044 Views
  • 3 replies
  • 1 helpfuls

Agent Workspace - attachment opening in a seperate tab

Hello, when I open attachment in a ticket - it opens in the same tab (so I no longer see ticket). Is there a configuration that allows  me to set it as 'open in another' tab (highlighted in blue below)?

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Paulina by Tera Contributor
  • 1359 Views
  • 4 replies
  • 0 helpfuls

how to create report for SLA met cases from task_sla table

hi   I am trying to create a report to show sla met cases from task_sla table. Is it possible to create report to show only the current status as there are several sla's will be trigerred for a particular case but how to create a report to showonly s...