I am trying to setup an import of a csv that contains additional employee information (birthday, hire date, etc - things that don't belong in user record). I am having trouble getting it to work. I am trying to coalesce on the user. The value in t...
Hi I want to preview and generate document using Ui Action "Document Preview". For same HR Service I need to have different Document Template depending on some fields in HR Case (ex Company) At moment, I can refer to a unique PDF template. It's possi...
Hi, We got this HR module in Istanbul (had it in Helsinki) and now we are looking to implement it. I've tested all HR catalog items and everything works fine except onboarding and offboarding requests. When all tasks are closed, HR case changes to "C...
Hello, How can we use the advanced scripting within the PDF Template Field Mapping? For example, I have a field on a form called Account Number that I need to map to a field in a custom table. The custom table name is Federal Onboarding Questionna...
***The instructions below are for the global plugin version of HR Service Management and Workday integration. As I migrate and test with the Scoped App versions, I will provide any necessary updates.***After running across the thread Import user phot...
Greetings, I am planning to give for exam for CIS-HR certification. As per the syllabus "Candidate must complete CSA Admin and Implementation certifications". Can anyone confirm if the Implementation certification is mandatory for CIS-HR certificatio...
Currently the redirect to field only has: Generated Task record: Redirects to the task record created using the record producer.Catalog Homepage: Redirects to the service catalog where the order for the record producer is placed. I am trying to add a...
Not sure if I picked the right topic/forum on top. But, I have this question. Some employees return back to company. Their old account was deactivated years back. Then, they get a new AD account when they return back. So, they have a new user profile...
Hello, I'm new to this forum and many of the posts appear to be more technical in nature, but we are looking to do some benchmarking around the frequency and parameters (business rules?) other users have put in place for customer satisfaction surveys...
Hi, I need to write a script to fill ina glide list with 3 values, assigned_to, caller and opened_by. Please see screenshot below. Should it be a client script, UI policy or what? How do I access this glide_list (u_users_enabled_to_access_case)
We have the comments section available for users to comment on a Knowledge Article. We have found that users are not using this section properly. Comments are visible to all users, but we don't want to display all prior comments, as some comments...
Hi - We are looking at the hr case creation process and we see it automatically creates the hr profile entries for opened for and subject person fields.Is it mandatory to have those business rules? If so - is there any way we can hide the message say...
I'm curious to know what the HR Document Acknowledgement related list is for on an Lifecycle case. Whenever I sign documents on a case, I would think they would show up in this related list, but nothing ever populates. I can manually add acknowledgem...
We launched ServiceNow for HR case management back in December, and the system was configured to not allow out of office automatic responses to come back into the case. We are now seeing this as an issue, and are told there is no solution. Is there a...
HI AllMy workday consultant created a calculated field on the Workday worker profile table and I want to be able to pull it into ServiceNow. Does anyone know how to configure in ServiceNow the HR Schema Mapping entry needed and if anything else is ...