HR cases not visible
agent not able to view other group HR cases? He can only view the cases that he is a part of the group He need to view other group HR cases please suggest
Forum Posts
Resolved! How to restrict HR Case to particular Tier1 groups
Hi All, I have requirement- We have Tier1 , Tier2 and Tier3 groups. We need to show HR cases to Tier1 groups only. But also show corresponding HR Cases to Tier 2 or Tier3 groups if HR Case is assigned to these groups. I have created Read COE Security...
Resolved! Post Button not visible for Worknotes on HR Case/Task
Post Button is not visible on my Work notes and Additional comments when the state is changed to "RESOLVED" on my HR Case and HR Task after Upgrade to NewYork. Can anyone help me where to check and all? Any help is appreciated!! Thanks, Akhila.
Resolved! My Scheduled Script Execution is failing to run and not showing in the Event Log
I have various Scheduled Scripts that are failing to Execute, even when I click the Execute Now button. We paid a vendor to come in and code this for us but I believe there may be a fault or issue in how they coded this. The encoded query is working ...
Additional comments in HR Cases and email triggering configuration
We have a scenario where an HR agent sending reminder mails (through additional comments in a HR Case) asking for approval and we noticed the third reminder email had cc the person's(the one who needs to approve to proceed with case) manager, the pe...
Resolved! Create a Page and add in quick link widget in employee service Center
We have a requirement to create a new page with images and add the created page as a a hyperlink in quick link widget in the existing esc portal. such that it redirects and opens up the new page created.can anyone help me on how to achieve this? ...
Case Deflection with HR
We need a report to build case deflection for HR . Did anyone achieve it before if yes can someone help
Creating an HR Task from a Workflow with a Template is Not Setting the Assigned To
I have an HR service which is configured to run a workflow when a case is created with that HR service selected. In the workflow, a Create Task activity is creating an HR task using a template. On that HR task template are a number of conditions: Sho...
ServiceNow Content Mgmt System Feature
I like to know a features/functions/benefits list of the ServiceNow Content Mgmt System. Does it have any version control, lock out, etc (similar to a document management system), or is just the ability to store files?
Resolved! Was anyone able to to successfully translate document templates ?
Documents templates can be translated as per below https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/task/doc-lzt-fm.html I create multiple document templates and tried creating translations for them. Ho...
Resolved! case should be closed automatically, If the customer didn't add any aditional comments.
hii everyone, I need solution , the state of a case is Awaiting customer approval, if customer didnot respond to the case after 3 days or like that then the case should be closed which means the state of the case should be closed. I am finding a w...
Is there a way to disable common word query info message in HR Agent Workspace
Is there a way to disable this common word query info message in HR Agent Workspace? "Your text query contained only common words or ambiguous wildcards, please refine your search and try again". It pops up on case load or save whenever short descrip...
Resolved! How to create a business rule to change short description
I am trying to change how the short description populates when a case is created. Right now, it is the name of the HR Service plus the Opened For's name. I'd like to change it to the name of the HR Service plus the Subject Person's name. I tried crea...
Servicenow integration with PeopleDoc
Hello HRSD is configured on servicenow but we would like to use the Employee File Management from PeopleDoc to keep our documents instead of Employee Document Management from SN. Has anyone already done this integration that could advise if it is po...
How to add multiple URL in the HR task
Hi all, We have a requirement to add multiple URL to a single HR task. Currently, OOB we have an option to add only one URL in the HR template. In the similar way, we want to display multiple URL's in the HR task and is there a way to change the tex...
