Hi All,We want Lifecycle activity sets to trigger when the parent case is moved to "Work in progess" by the fulfiller and based on the variables selected. For ex, only if variable 1 is X, variable 2 is Y and State changes to work in progress, corres...
Understanding that knowledge is a platform capability does this mean IT & HR would need to use the same decisions on helpful not helpful, star rating, commenting, etc. across the whole platform or can the feedback options be customized by knowledge b...
Hi All,I installed the User analytics plugin and added the following roles to the report adminanalytics_admin,analytics_viewer,mobile_analytics_viewer,web_analytics_viewer,portal_analytics_admin,portal_analytics_viewer The user is not still able to s...
When setting up PDF Template Mappings, is there a way to map variables from a Record Producer to the field name on an HR PDF Template? We have a Record Producer tied to an HR Service that calls a PDF Template. A variable on this Record Producer has ...
I've searched online and the community for an answer on how to send a notification to the Assigned to's manager when survey feedback is negative. I've attached what I've pieced together so far through my research and knowledge. I created an event, a ...
I have an HR Case, inside that there is an HR task. The HR Task has a field called "Parent" which references the corresponding HR case record. The HR case has a field called "Subject Person" which references a records from a table "HR Profile" with f...
Hi Folks, What is flow of state Awaiting Acceptance in the HR case. I know when state changes to Awaiting Acceptance workflow will trigger. In my case I have created a workflow for the Custom HR service. I have set the state to Close Complete after a...
I am trying to create a report for an assignment group that displays both the average duration their cases are open and the average time they spend actually working on a case. Is this something I can do in a single report? Additionally, I have played...
Hi I have accidentally removed HR admin role from system admin role and I am unable to add it back. My personal development instance id is dev91866.Please help me add it back to admin role as I am unable to access any HR functionality.
Hi Community, We're interested in enabling Response Templates and would like to hear about your experiences and recommendations on who should have access to create and edit them. We'd like to provide the necessary role to a handful of HR Managers, tr...
I've noticed that there is a field called 'Evaluation Interval' on activity sets which is set to 4 hours by default. What the heck does this mean? I know there's sometimes a minute or so delay between when a parent activity set is closed and a depend...
Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing th...
Hi, How can an HR Admin or Content writer limit which employees will see content on the Employee? Client roles automatically limit what is visible to employees or using User criteria? ThanksBest regards
Hi.. Does anyone know if there is a possibility to set a default value for the Employee on the case creation page? Thanks for the reply. Best regards,Catherine
Can anyone tell me how to create the workflow/Flow for HR Employee Relation Case?
