Creating a case as a non-user

[horswillc]

We are preparing to expand our deployment of HR Service Delivery (Scoped HR).  The following question has been raised and I was hoping this community could provide an answer.

If a person, who is not listed in the User Table, accesses the site can they create an HR Case?  Also can they search the Knowledge Base?  The same question applies to users who are in the User table but not in the HR Profile table.

Thank you in advance for your insight.

[Sumanth16]

Hi,

Yes, they can create an HR case from emails. For that, you need to create "create HR Case"Inbound Email Action on HR case (sn_hr_core_case) table. In that just you need to query the sys_user table to find out he/she is a guest user. If he/she is the guest user you have to write the scripting to create HR Case.   

Thanks & Regards 

M.Sumanth

[VaranAwesomenow]

If you meant by HR Service Portal (Employee Service Center) a role is needed to access it, hence it requires a HR profile entry. But if you are referring to new hire scenario? ServiceNow automatically creates a record in HR profile once New Hire onboarding is requested, giving the opportunity for the new hire to access the HR Service portal.

The ability to search for knowledge articles should still be possible once they access the HR Service Portal.

[Sumanth16]

I am not discussing about new hire, I am talking about only Guest users who are not part of sys_user table.