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Resolved! Compose Email from Employee Relations Case

We recently activated Employee Relations COE and noticed that the link to Compose email is not available like it is for standard HR cases.Is this done on purpose, or is there something we need to activate in the ER COE? HR Case  ER Case 

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jrusso by Tera Expert
  • 940 Views
  • 3 replies
  • 1 helpfuls

Security Data Filters not working for HR Case tables

Hello HRSD community.My organization currently uses Data Filtration to secure some HR Case and HR Tasks records. I have learned that Data Filtration is being deprecated and being replaced with the new "Security Data Filter" functionality: https://www...

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What HR Use Cases Are You Exploring with AI Agents?

Hey everyone,I’ve been digging into AI Agents in ServiceNow, and a lot of the most common (and out-of-the-box) examples are in the HR space; things like onboarding, journey efficiency, and lifecycle event management.That makes sense as a starting poi...

Jamo_ by Giga Contributor
  • 816 Views
  • 1 replies
  • 2 helpfuls

Resolved! Document Templates

HelloCould anyone tell me why I can't see "Document Templates" in the All menu of my Yokohama PDI,even though I'm logged in as an admin user? 

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ChunjiJ by Tera Contributor
  • 328 Views
  • 1 replies
  • 1 helpfuls

Adding fields in HR agent workspace.

Hi All, I trying to create and adding fields on ER case form from HR agent workspace with own creating view which is copy of Workspace view. steps- HR Agent workspace>Form Layout>create/add fields>save. but fields should be visible on both side backe...

HR Case - resubmit approval logic

did anyone try to turn off "resubmit approval" logic and run with new approval in case of rejected approval. I am aware UI actions can be customized but hoping for OOB solution.

marcn by Tera Expert
  • 203 Views
  • 1 replies
  • 0 helpfuls

HR Case Approvals

Hi,I am trying to work on HR case approvals, but noticed that when the HR case is created and needs approval, it can only be approved using EC and not in HR Agent workspace, tried this as HR admin as well. Has anyone faced this before, if so what's t...

'Edit' option on the 'Preview document' in HR case?

Hi,Does anyone know how to enable the 'Edit' option on the 'Preview Document' button? Buttons like Generate/Regenerate or Initiate Document Tasks are available.PDIafter clicking the Preview button, I don’t see the Edit option, even though the SN docs...

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miro2 by Mega Sage
  • 215 Views
  • 1 replies
  • 0 helpfuls