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Translation of Article with Attachments

When translating an article with attachments, we understand that the attachments do not translate themselves, but should the attachments transfer to the translated article?  We are finding that .png do transfer to the translated article, but .pdf do ...

I have to create inbound action.

Hi,  I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...

HR Workday integration

Hello there, I have a question regarding HR workday-servicenow integration. I want to get the worker's employement start date after long leaves and update the same in HR Profile. But my confusion lies in the usage of APIs. Should i BE USING SOAP wher...

Twinkle S by Mega Sage
  • 226 Views
  • 1 replies
  • 0 helpfuls

Employee Relations Reasonable Accommodations

Hello,What is the recommended best practice if a Accommodation Request will have an extended duration (ie. more than 60 days) but the team does not want to keep the case open for the duration.  They have requested to close the case and re=open the ca...

Lifecyle event vs. standalone services

Hi everybody,I want to show one of our customers the difference between standalone services and an integrated lifecycle-based approach.I’d like to demonstrate how it works and what benefits it offers for development and user journey design, using a p...

NasrinN by Tera Contributor
  • 217 Views
  • 1 replies
  • 0 helpfuls

Can I Reuse an Existing HR Condition with "Is Not" Operator?

Hello Community! I have a requirement where I need to select multiple job numbers in an HR condition using the "is not" operator. Since the "is not one of" operator is not available, I need to create multiple conditions using "is not". There is an ex...

N_Snow by Tera Expert
  • 351 Views
  • 4 replies
  • 0 helpfuls

Resolved! What does the Flow field do on the HR Service Config Form?

We are trying to run a flow for whenever a HR service is created - we found the fulfillment type can be Flow and we can select a Flow (or Subflow) from a reference table. - but why? What does this do? We assumed that it would start the flow, but it d...

Deletion of Employee Profile

We have 2 employees with the exact same name (but different employee #, therefore 2 different persons). One of them has already HR cases, the other doesn't. For some reason ServiceNow connected 2employee profiles below one HR Profile, now there are 2...

kbuder by Tera Contributor
  • 1175 Views
  • 8 replies
  • 0 helpfuls

Translate option in HR Agent workspace

Hi, I am looking for an option to translate the "available" label to another value in HR agent workspace. We have localization available. Can someone point me in the right direction ?  

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Issue with Now Assist Panel

Now Assist panel is not showing any messages and keeps on loading in non production instances.Anyone faced similar issue please let me know anything to update 

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How to add Checklist type Template to HR Task

Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...

Ram141 by Tera Expert
  • 473 Views
  • 5 replies
  • 0 helpfuls