Hello Community, I want to make display the info message under the reference field. if any manual changes happen by agent on agent workspace case form field. For Example: Job field is reference field. if i have updated manually . Field message shoul...
I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.Is Opened for the Subject Person?Or is Opened for the person who submitted the case...
Hello experts,Is it possible to create a single form that you can use to apply a different HR case?The concept is in a single form, you can select a drop down which references to an HR service. Then depending on a selected HR service, you can create ...
Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...
I want to set the Facet filter of Country by default based on Logged in user In HR Employee center. It's working manually selection of country but not set automatically by default as the Logged in User Country location.
HR Criteria configured on HR Services only validate against the Subject Person and cannot directly restrict Requestors from searching for ineligible HR Services in the backend (Agent Workspace / Case Creation Page). I want to ensure that ineligible R...
Hello all, Bit of an issue here - I'm trying to modify a copied version of the OOTB Incident UI Action "Propose Major Incident". The ask is for one of the string field which pop up in the GlideModal, "Business Impact", to prepopulate with a series of...
We have employees who may hold up to 5 positions simultaneously. We built an HR Criteria based on the sn_hr_core_job table to filter employees by the company tied to each job & is an active user. In HR Criteria preview, this correctly returns all emp...
Hi all, I’m working on integrating DocuSign with ServiceNow for an adhoc signature use case, but I’m facing challenges since the OOTB DocuSign Integration Flow (DT DocuSign Integration Flow) is now deprecated.My requirement:We have created a PDF temp...
Hi everyone, I have a requirement in HR Agent Workspace (Next Experience / Polaris UI – Zurich) to change the background color of the Comments field to red. Context Workspace: HR Agent Workspace UI Framework: Now Experience Comments field is render...
This is my requirement.There is a UI Action on HR Agent Workspace. When clicked, it invokes a UI Page (which has CSS/HTML for a custom loader) as a popup using g_modal.showFrame. The UI Action proceeds to do a GlideAjax and calls an API and gets the ...
When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...
I have a requirement where, in many cases, incorrect tags are being added even when the tag conditions are not met. In the example case, although the short description does not contain any keywords matching the Payroll input tag, the tag is still add...
Hello forum,We have a requirement to open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly. We tried a few things but it didn't worked. Also referred to the below article, it works for pdf's and ppt's bu...
Hello, I have been asked to send managers an email with a pdf attachment to recognize an employee's one year anniversary. We would like the employee's name merged into the pdf document so that the manager can just print it out without filling anythin...