Resolved! Document Templates
HelloCould anyone tell me why I can't see "Document Templates" in the All menu of my Yokohama PDI,even though I'm logged in as an admin user?
Forum Posts
Adding fields in HR agent workspace.
Hi All, I trying to create and adding fields on ER case form from HR agent workspace with own creating view which is copy of Workspace view. steps- HR Agent workspace>Form Layout>create/add fields>save. but fields should be visible on both side backe...
HR Case - resubmit approval logic
did anyone try to turn off "resubmit approval" logic and run with new approval in case of rejected approval. I am aware UI actions can be customized but hoping for OOB solution.
Using My Favorites (ec_favorites) from ESC to my own portal
Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your ...
HR Case Approvals
Hi,I am trying to work on HR case approvals, but noticed that when the HR case is created and needs approval, it can only be approved using EC and not in HR Agent workspace, tried this as HR admin as well. Has anyone faced this before, if so what's t...
'Edit' option on the 'Preview document' in HR case?
Hi,Does anyone know how to enable the 'Edit' option on the 'Preview Document' button? Buttons like Generate/Regenerate or Initiate Document Tasks are available.PDIafter clicking the Preview button, I don’t see the Edit option, even though the SN docs...
Resolved! HRSD suite of applications and release info
Hi,Can anyone share the latest suite of applications in HRSD along with the categorization? If any pictorial representation is available it will help.Example: Journey Management is part of HRSD Enterprise; Agent Workspace part of HRSD Pro and likewis...
Customer reply is not updating in the HR case of Yokohama release
Hi Team,After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.From the Employee Center portal, the customer is a...
Change start date can be invoked from Onboarding case
Hi, I have noticed that Change Start Date HR service can be invoked from UI action under "Actions" option on the Employee Center and My Requests How this OOTB is configured?I would like to know this configuration to reuse similer situations such as C...
Auto populate fields from interaction to HR Case
Go to HR Agent WorkspaceOpen any of the interaction record.Click on Create HR CaseHR Case creation page gets opened. Is it possible to auto populate the fields on to the HR Case creation page from the interaction (like opened for, employee name, subj...
HRSD in Zurich: Smarter, AI-Powered, Experience-First
ServiceNow Zurich transforms HR Service Delivery (HRSD) into an AI-powered, experience-first platform. Think of it as upgrading HR from “paper-pusher” mode to “people superhero” mode—faster, smarter, and more intelligent.What’s New vs Previous Releas...
(Temporary?) double HRC-case numbers in the HRSD module?
(Temporary?) double HRC-case numbers in the HRSD module? See the confusion of the (proven) double case numbers in the past in regard of the Leave application request form case(s)There have been several complaints about cases that have been submitted ...
Inactivate the default Landing Page in Agent Workspace for HR Case Management
Hi I want to Inactive the Default Landing Page in the Agent Workspace for HR Case Management.I tried to inactive but it is not allowing to save the changes showing "Unsaved changes". Attached the Screen shot ThanksPriya
How to sequence HR activities so one triggers after another completes in Activity Set?
Hi ServiceNow Community,I'm working with HR Service Delivery and need help with activity sequencing in an Activity Set.Setup:Activity Set: "Pre-Hire"Activity 1 ( fullfiller)Activity 2(activity container that conatins one task)Goal: I need Activity 2 ...
When working on a form, what is the difference between Insert and Update operations?
A. Insert creates a new record and Update saves changes, both remain on the formB. Insert creates a new record and Update saves changes, both exit the formC. Insert saves changes and exits the form, Update saves changes and remains on the formD. Inse...
