I set up a new COE → created topic category → topic details → HR service (fulfilment type = Service activity). When I use this service to create an HR case, no approval is triggered. But if I create a new service under an existing COE, approvals work...
Hi Experts, Requirement is to generate documents in HR CaseI created a HR Pdf template (PDF has fillable fields). is correctly mapped. But the pdf document text size and the dynamic value generated text size is different.Does anyone know how to match...
Hi All, With the help of ServiceNow Data stream (within Flow Designer) we have setup an integration with Workday using SOAP. I need to know the concept of creating the script parser so that I can use the XML response and map it with the ServiceNow re...
Hi, I recently came to know about the National Tax ID field (San Diego release) in the HR Profile table (similar to SSN) with the ability to encrypt the values . But we couldn't figure out how and who can Decrypt/ view the values in that field. Doe...
We have the field "National tax ID (encrypted)" in HR profile table. How can we make the HR Agent view the data in this field as it is a business requirement?
HI Community, I have a requirement, whenever we receive a mail from noreply@domain.com from this mail id we need to create an incident same way we need to block the emails (stop creating incident) which are coming from noreply@domain.com id with su...
Hello Community, I need to add an HTML Document Template on HR Task, and have the "Preview Document" UI Action on the HR Task.By default, document_template column is on the HR Case Table but not in the HR Task Table.How can I achieve this ? Thank...
Hi All, I've noticed that if an HR Task is getting updated with a work note, then the HR parent case is getting updated with the exact same work note. Is this OOTB behaviour and where can I find the logic for it?I have tried going through business ru...
Hi Team, I wanted to have separate tab for task in case creation page in HR workspace. I have created in UI builder but its not showing in case creation page? Is anything im missing?
Hi all,I’m running into an issue in HR Agent Workspace when trying to transfer a case. Every time I click the Transfer Case option, I get the following message: "Please save your changes before transferring the case." Even when there are no visible ...
Hello Team, I am trying to setup dynamic translation in a client instance and I did install the plugins for dynamic translation and added an Additional plugin spanish for testing purpose.now then I got the API keys from their azure portal and added i...
Hi All, In the My Active item widget, I want to display an "Approve" and "Reject" button for approvals, as mentioned in the screenshot. However, it currently shows "View Details." I've configured it according to the documentation provided, but it's ...
Hi, I am having an issue with the delegate list under the "My Delegates" section in the Profile. The list does not appear to be sorted alphabetically, which makes it a bit difficult to locate specific names.Could someone advise if there is a way to s...
Hi,Help needed! We want to know how many new knowledge base (KB) articles are published per month. By "new" we mean v. 1.0 articles that have never existed in the KB. I thought the "created" date would indicate when an article was first published, b...
In HRSD Module, I want the Reference Variable with reference to sys_user table populate the list of Users that matches the HR Criteria, so that on the record producer when I see the dropdown of that variable it shows me only the users present in that...
