I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...
Hello all,We are facing issue with 'At a glance' section link that expected to open list of HR Cases. Issue:1. Go to HR Agent Workspace.2. Open any HR Case ticket, on right side 'At a glance' section, click on 'View recent cases'.3. In the same secti...
Hello everyoneI am working on my PDI, trying the HR Tasks functionality.I have the following scenario: I have a flow to create a new HR Task when a new HR Case is created. This action waits for the assigned to user to submit the task on the portal W...
Hi All,We have a requirement where a client wants to automatically route an HR Task to the new hire's Assigned Buddy / Journey Mentor.This task ("Assigned Buddy / Mentor") lives inside our Onboarding Lifecycle Event within the Pre-Hire Activity Set....
Hi Everyone,Looking for some guidance on a contractor access scenario in HRSD.More than half of our workforce (~5,000 workers) are contractors and need access to a limited set of HR services in Employee Center Pro, primarily Employee Data Management ...
We have some Tasks that HR agents are creating for various users where they are requesting additional information about the patent Cases.There’s a concern that an employee then deletes the attachment they had attached, erasing all record it ever exis...
I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.Is Opened for the Subject Person?Or is Opened for the person who submitted the case...
Hello Team,I wanted to check if it is possible to generate a report from the HRSD module that includes the following fields:COE (Center of Excellence)Topic CategoryHR ServiceHR RegionCountryAssignment GroupService TypeCould you please confirm whether...
We have an inbound integration from Workday to ServiceNow that creates HR Cases. When an HR agent cancels cases in bulk, ServiceNow correctly sets the state to Cancelled and sets Active = false. However, we’re seeing the integration user intermittent...
Hi, new here. Is there some sort of ServiceNow branded Adoption Kit available with training material? For instance, my company uses Workday for an HRIS, and twice a year Workday sets out an Adoption Kit full of step-by-step guides for all users on b...
Hello, We are currently looking at implementing the Anonymous Report Center. Can someone clarify whether it is possible to modify the Report Misconduct form in the ARC so that it is different to that in the standard service catalog? If so, where is ...
Dear Team, We could see normally Case are getting created when email sent to a listed Email id, but in one scenario it did not work as we saw from Flow, "TEST Run Error" we got error as "Cross scope access" we did checked access was granted as per r...
Related to HRSD: There is an OOTB notification: HR Case Approval Rejected - which is triggered by the event: sn_hr_core.approval_rejectedWhen I searched the event it says it is fired by workflow. So I searched the workflows and there is one relevant ...
Hi Team - we have issue in HRSD we are trying hit - https://devPPPS.service-now.com/kb after that we are not able to redirect to knowledge page getting bellow error - can any one please help me why this issue where i need to fix this issue ple...
Hi Everyone , Kindly do let me know what is purpose of awa_queue filed in HR Tasks table and why it is created ?