What is the best method to configure transferring an HR Case to an Incident
I have a requirement to create a method to transfer an HR Case to an Incident. Is the best method to use a UI Policy from the HR Case Form?
Forum Posts
HRSD Now Assist Case Summarization not considering HR Case Description field data
Hi Community,We are currently facing an issue with the Now Assist – Case Summarization capability in ServiceNow HR Service Delivery.Issue DescriptionWhen an HR Case is in Work in Progress (WIP) state or any state and HR agents use the Case Summarizat...
Copy fields value from CSM case to task
I have written very simple code to copy fields values from CSM case to task but seems not working . I'm creating case task manually using "New" button in related list tab.Its BEFORE, INSERT business rule without any conditionIs there anything I am mi...
Suggested Card Customization in Portal Search
Hi All,Does anyone knows about thisWhenever we search for a catalog item on the portal, the first result appears in the Suggested Card using Genius Search Results.We would like to modify the Suggested Card behavior so that, instead of displaying the ...
HR Record Producer Issue
Hi Community!I want to place a HR record producer under acategory. I have taken a record producer which is already inthat category and created my Record producer with the neededdetails. But when I am checking if it reflects in the right place, Iam st...
HR Agent Workspace Module cannot be localized, is there a workaround?
So we are unable to change the language text of the following Module:The other three for HRSD we are in the process of doing now, but this one we can't. In fact, editing this module isn't an option. Where can we find this module so we can localize t...
All columns not coming in HR Agent Configurable Workspace
Hi Team,In my customer’s instance, when using ‘Save as Column’ under LIST in the HR Agent Configurable Workspace, not all columns appear in the new list. What could be the reason, and how can this be fixed? I tested the same functionality in my PDI a...
Assignment Group not showing in HR triage dashboard in HR agent workspace
Not able to see any HR assignment group or any group when selecting 'Assignment group' in vertical lane field. Please see the screenshot and give me a resolution.
Resolved! How to create report on published knowledge articles without older versions
Hi! Any insights on how to create a report on published knowledge articles without the older versions? When we do knowledge article reporting, there are duplicate records and it's probably versioning. But open to how others are doing this as I expect...
Agent Workspace to view additional deatils(variable details ) after the case is closed complete
I got a request from a user where he/she needs to view the additional details- the variable details of particular HR service after the case is closed complete.Normally we can view that if the case is active.But if the case is closed its not viewable....
"Next Case" button for HR Agent Workspace
Hi All,I want to know whether we have ServiceNow Out of the Box "Next Case" button to move the HR Cases state. Or does this comes with some plugin which needs to be installed.Let me know if we have it and how to enable it for HR Agents.
Opportunity Marketplace not visible in Employee Center after installation
Hello Community, We have installed the Opportunity Marketplace Store in our ServiceNow instance, but we are unable to see the Opportunity Marketplace within the Employee Center.Additionally, we’re not able to identify or access its functionality afte...
Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access
I am working on HR agent workspace and when I impersonate another admin users to test, I get the error 'Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table' Errors are: Part of the query ...
Attachment API for 3rd Party REST API Service Catalog API
Dear Team,Good day, hope you all are doing good.Needed your help in one of the use cases – We have exposed Service Catalog API for some record producers on HRSD. So, LeenaAI Application can utilize those REST API with payload and create HR cases into...
Tags in HR workspace landing page
Hi Team, Below tags (red/yellow/Green ) in HR workspace can be configured or its within UI builder?I need to add new tag as recently updated.
