Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...
Hello @Everyone,This scheduled job is designed to automatically close HR cases. It works by using an encoded query: when a case is in the Resolved state and has not been updated for more than 7 days, the job updates its state to Closed.However, I re...
We applied the latest Update to the Plug in for Agent Workspace for HR and lost the At a Glance function on the Contextual Side Bar. This is a well used tool for our HR Help Desk. We cannot get it to be visible again using UI Builder. Our configura...
In the Journey overview page, how to set the default value to these filters Sort by, and Type?? I'm unable to find Instance options.
Hi all,I’m working on HRSD Performance Analytics and wanted to understand what the recommended approach is for HR KPIs.For Incident Management, we have out-of-the-box PA indicators available. However, for HRSD, I came across the plugin “Performance A...
We have 2 scenarios when Guest Guest is being used in HRC when there are issues with locating the Subject Person. I'd be keen to hear from others are to how you manage these 2 situations. 1. When a new hire case is created and the personal email has ...
I have created a checklist record in the Checklist Administration table, where the record belongs to the Universal Task application scope and the source table is set to the Universal Task table.However, users with the sn_hr_core.checklist_administrat...
Hey Guys, I Have a question regarding the data stream company IDs.there is one OOTB subflow "Get Company IDs" which calls it "Look up Organizations"but when I use a custom subflow and call it it returns more record , how is it possible?And also it g...
Hello, I have selected document template and after preview i am getting below error and logs. Can someone please help with this Error:Logs:Request : <sysid> failed with ' Conversion failed. Cannot invoke "java.io.ByteArrayOutputStream.toByteArray()" ...
I wrote a script include in Employee center core and a client script in the same application for a record producer.There I have a requirement to check if Requested for is a member of HR groups or not.I created a field and marking it based on the scri...
Hi Everyone, I need some guidance on implementing deflection tracing. We are using the ESC portal for request generation and knowledge base access.The requirement is to track deflection - specifically, how many users visit knowledge article but do no...
We would like to be able to display this query value on the [sn_hr_core_condition] table for HR administrators. This would help provide a first glance view on the table level, or in a report, of the condition match without having to open it in detail...
Hi Community,I have around 13 years of experience in HR and Resource Management (RMG), handling workforce planning, demand fulfillment, and release management across multiple business units.Recently, I started exploring ServiceNow and have been doing...
Hi We have requirement that is on startwork ui action but they doesn't want to touch that oob ui action so they want me work on onsubmit client script that is Whenever the case changes from ready to in progress state by clicking on start work the Sla...
I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but I am not getting search variable w...
