When translating an article with attachments, we understand that the attachments do not translate themselves, but should the attachments transfer to the translated article? We are finding that .png do transfer to the translated article, but .pdf do ...
Hi all,I have an issue with the HR Task of type collect employee input form. I created flow to collect the metric results and map them to the HR Case fields. This employee form is the existing form with 4 string fields. I added two additional fields ...
Hi, I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...
Hello there, I have a question regarding HR workday-servicenow integration. I want to get the worker's employement start date after long leaves and update the same in HR Profile. But my confusion lies in the usage of APIs. Should i BE USING SOAP wher...
Hello,What is the recommended best practice if a Accommodation Request will have an extended duration (ie. more than 60 days) but the team does not want to keep the case open for the duration. They have requested to close the case and re=open the ca...
Hello SN community! My organization is having a really difficult time getting the reporting and analytics we need within the scoped Employee Relations due to all the separation between the tables (ER Case, Corrective action, allegation, involved par...
Hi everybody,I want to show one of our customers the difference between standalone services and an integrated lifecycle-based approach.I’d like to demonstrate how it works and what benefits it offers for development and user journey design, using a p...
I would like to find the definition for the button 'Skip' on a HR Task for Journeys/LifeCycle Events on the service portal. I believe this is an OOB feature.I need to add another button similar to it on the same page, so finding its source would be h...
Is there a way to hide this Email under the Compose part in HR Agent Workspace?
Hello Community! I have a requirement where I need to select multiple job numbers in an HR condition using the "is not" operator. Since the "is not one of" operator is not available, I need to create multiple conditions using "is not". There is an ex...
We are trying to run a flow for whenever a HR service is created - we found the fulfillment type can be Flow and we can select a Flow (or Subflow) from a reference table. - but why? What does this do? We assumed that it would start the flow, but it d...
We have 2 employees with the exact same name (but different employee #, therefore 2 different persons). One of them has already HR cases, the other doesn't. For some reason ServiceNow connected 2employee profiles below one HR Profile, now there are 2...
Hi, I am looking for an option to translate the "available" label to another value in HR agent workspace. We have localization available. Can someone point me in the right direction ?
Now Assist panel is not showing any messages and keeps on loading in non production instances.Anyone faced similar issue please let me know anything to update
Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...
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