Creating HR Service Options

[alijubran]

I have looked through the documentation and cannot find any place that mentions the creation of HR Service Options. To add some context - there are the "options" you can add to an HR Service that will automate things on the HR Case like adding a manager to a watchlist or skip the Awaiting Acceptance state.

All that I have found is that these sit in a table called sn_hr_core_service_option and have a value field that looks like it calls a Script Include. That being said, I could find any script include that contained these values.

Is anyone aware of a way to create/modify these HR Case Options?

[Kiel Sanders · Accepted solution]

Hi Ali

The value you found on the HR Service Option table is used in the Apply Case Options business rule on the HR Case table.   You can add or modify options within this business rule based on the value defined on the sn_hr_core_service_option table you mentioned.

[Michael Fry1]

If you check the module - HR Service Configuration - you will see the HR services. On the form there is a field named Case options. Here is where you can add those HR Service Options which will use the business rule Apple Case Options Kiel mentioned:

Each service can have it's own Case options.

[Amy68]

Hi. Can you expand on this solution please?  What are the available Options under "Case Options"?  I have looked at Product Documentation but didn't see any additional details.  

To be specific - we have case auto assigned turned on, however would like it turned off for certain HR Services and it appears there is functionality to configure under Case Options?

https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/configure-hr-service.html

Thanks in advance!

[Kiel Sanders]

These are the Case Options available as of the Paris release. They are configured on HR Services and then apply to the cases created using that Service. For your situation, you can use the "Skip Auto Assign" case option on the HR Service that should not be auto-assigned.