Customer reply is not updating in the HR case of Yokohama release

[iztgokul]

Hi Team,

After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.

• When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.

• From the Employee Center portal, the customer is able to Accept or Reject the case.

• When the customer clicks Reject (even multiple times), it does not reflect in the HR Case. The case remains in Awaiting Acceptance instead of moving back to Work in Progress.

Has anyone else faced this issue after the Yokohama upgrade? Is there any configuration or update needed for the Case Acceptance / Rejection mapping?

[Ankur Bawiskar]

@iztgokul 

Hope you are doing good.

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