Docusign Integration - 401 Error

[Sivaranjan1]

Hi Experts,

Hope you are doing well!

I would like an integration with Docusign established to manage document e-signatures on important documents requiring signatures. This will allow me to capture signatures without generating a paper form.

I have followed the ServiceNow Docs.to implement this, when i tried to login Docusign from service now by clicking the Get OAuth Token related link to generate the OAuth token and entered DocuSign user name and password, but system not allowing me to get in to the Docusign website , getting the error "HTTP Error 401 - unauthorised".

PFA the attached screen shot of error message and help me to fix this issue.

Thanks in Advance

Regards,

SN

[amrithaanayak]

Hi Sivaranajan,

can you verify if selected the"  Authorization Code Grant option for User Application." on the docusign end?

Oauth will invalid if anything configurations change on the docusign end after you have generated the tokens to this integration. Ensure the value entered has not changed on docusign end.

If you are able to verify every step is correct, my recommendation will be to create a support case to get further troubleshooting done.

[shwetakadam]

Hello @Sivaranjan1 , 

I wanted to check if you were able to resolve the issue, as I'm experiencing the same problem.

Thank you,

Shweta