hii, I have to create report for incidents and requested items whose SLAs is greater than 50% but in task_sla table SLA diled is not defined for this I have to bring out the SLA field from the hr case to table. I created a database view with tas...
Hello Can Anybody Provide me with any Materials to Understand 'UKG integration' with ServiceNow.In Specific "UKG integration to import the department head/VP info".Thankyou
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with creating a new document type and adding a new retention policy on to that. I feel ive done that but yet every time I go to validate the tas...
Hi All, I have installed Agent workspace for HRSD. Configure Page option is not displaying on avatar when i open case in workspace, i can see only configure workspace option and also I have selected the correct scope. And also when i go to All worksp...
Hi all, I'm preparing for my CIS-HR .I came across these 2 questions. But the answer was different in each link. Could you help me with correct answer. Q#1.The Knowledge bases searched for the Knowledge results section on an HR Case are determined by...
Hi All, I have a custom table. In which I have created a field called Employee name which is referring to sys_user table and from user table I have called other fields using dot walk as Employee Number, Country, LOcation which is auto populating from...
I have read in docs that during a chat between a requester and agent, an agent may want to privately ask a chat supervisor for assistance or a chat supervisor and an agent may want to converse without the requester knowing. For this Agent whisper nee...
The Dashboards I created in the Scoped app cannot be viewed by the end-user due to the error shown in the screenshot below If I create the Dashboard in Global scope the end-user can view it. Wanted to know if is it mandatory to have all da...
Hi Team, I have a requirement to implement download to word document functionality for knowledge articles, so that customers can directly download article as word file from the portal. Kindly let me know, if there is way to implement this. Thanks...
Hi I have activated Agent workspace for HRSD. Configure form option is not displaying on my profile when i open case in workspace, i can see only configure workspace option. And also when i go to All workspaces also i cant see HR Agent workspace. ...
Hi All, We have a requirement to auto assign cases to a specific assignment group and assign member automatically to the assigned to field. I configured assignment rules to auto assign cases to a specific assignment group. Need to know how to assign ...
When you enable granular delegation and a user enters a delegation with a start date that's in the past, the following notification is displayed: As it turns out -- and it took me the better half of a day -- this is in fact exactly what happened: I ...
Can anyone please tell me the best practice of HRSD Module. Thanks & Regards, Sirisha D.
Hi there, I want to create user criteria thatThe user or employee which are not contingent worker only these user can access hr service on portal its scoped application need help var user = new GlideRecord('sn_hr_core_profile');user.addQuery("use...
hii everyone, I'm trying to customize the description field in the agent workspace. Can anyone provide me solution how we can change the height and width of description in agent workspace..? Thank you.
