hii everyone, I'm trying to customize the description field in the agent workspace. Can anyone provide me solution how we can change the height and width of description in agent workspace..? Thank you.
Hi All, I am adding option in one of the variable based on the logged in user country using addOption in Catalog client script: Script is like: if ((answer == 'JP') && (concent == 'I Consent')) { //alert('4'); g_form.addOption("please_select_from_the...
Hey there SN Comm - I already have a default value when it comes to the dictionary of the Article Body for the text. I am wondering if possible, can the same be done for the TOC feature with the article body? The current default value for the article...
What are the benefits of using User Criteria?
Hi, We have a requirement to open the Case Number which got created from the Rest API Explorer using Automated Test Framework (ATF). Step 1: We are using 'Send REST Request - Inbound - REST API Explorer' step to create an HR case using POST method(Th...
Hi Folks, I am new to HRSD, but have worked ITSM. For HR cases, is there an OOTB way for a requestor to specify someone[s] to be added to a watch list on the case? Thanks in advance!
Use Case: Trigger HR Task ( activity ) on the basis of a checkbox on the parent LE case ( lifecycle event hr case ), using audience. 1. Trying to figure out if this is somehow possible via using Audience in terms of HR Criteria, 2. Also wanted to kno...
Hello We are having an issue when a case closes automatically and then the employee goes in and adds a comment. They arent able to reject the case because it is already closed. We dont know that they put a comment in there so they eventually go open ...
How can we grant access for an external vendor to servicenow? The vendor must have access to only an HR Task to work on and update revelant comments for HR Task and restrict access to all others. Is this possible in ServiceNow?
Hi all, I have created an Onboarding Lifecycle event,were there are around 10 activity sets.The trigger condition for each activity set is given as "Dependant on the previous activity".Most of the time when one activity set is complete ,the next acti...
Hiii, i am created HR Task and few HR-templates add to that task. [ex:- Temp-1, Temp-2,Temp-3......] selecting the template in HR Task form the name of the Template should be populates in the short description & description. i need to write a Bus...
Hello Everyone I have requirement when HR Service is 'XYZ' only specific group(ABC) will be able to access those HR cases even Admin should not able to access. Need help how this can be achieved. Thanks Akash
Dear Community, I wrote a script, for the Advanced trigger condition in the activity set of a lifecycle event. After some tests (the script writes to the system log), I figured out that the script works fine and returns either True or False depend...
How to create the button on the record producer form? Could anyone please help here? Thanks in advance.
Hi , I want the below encoded query to be added in record lookup for my flow designer. What is the syntax for adding encodedquery in lookup record -
