Docusign webhook not returning status back to ServiceNow

rishabh12 · ‎08-03-2022

Hi,

I am facing an issue that when we trigger the docusign flow from servicenow, its sending the template for signature in DocuSign. After document is signed in docusign envelop status is not getting updated in servicenow.

Can anyone help on this?

Thanks,

Rishabh

rishabh12 · ‎08-08-2022

Hi Michael, Issue got resolve. The issue was on docusign side, I changed the api setting from rest to legacy.

View solution in original post

Shane J · ‎11-16-2023

Can you post a screen shot of the list you have? I found a support link but it says it's 3 yrs old.

EDIT: I came across this and added the bajillion North America options: https://www.docusign.com/trust/security/esignature

shanedavis · ‎11-17-2023

These are the IPs from DocuSign's list at least for North America.

Shane J · ‎11-20-2023

FYI for anyone else setting this up, this is the list of Roles we had to give the account for it to work:

sn_docusign_spoke.docusign_admin
sn_docusign_spoke.docusign_integrator

sn_docusign_spoke.docusign_webhook_answer_subflow_user

michaelj_sherid · ‎08-05-2022

@rishabh One more item to check in addition to my earlier reply, check any IP Restrictions (if applicable).

Regards,

Mike