Hi Dana
There is not built-in functionality to duplicate a case but you can accomplish this with scripting, typically using a UI Action button. The benefit of this is you can define what fields you want to copy over during the duplication and which fields would remain empty. You can leverage the sample code in the Copying an Incident thread as a starting point for your script but you need to change the table and fields since it was written for incidents. You will also want to add the necessary conditions for when the UI Action should appear.
Kiel
