Hi ,I have 2 fields on the record producer , that are not visible on the form but visibility of the other fields are based on these field.When user submits the case, this field comes up in the description of the case (description shows all the fields...
There's "Recommended for you" and "Popular topics" widgets available on Employee Center Pro homepage.ServiceNow product documentation says "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information...
Hi All, We have an issue where the activities under an activity set are not triggering in a lifecycle event. While testing when we manually trigger the activity set by setting the workflow context trigger, the state is set to finished but no tasks ar...
I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information i have created a Relationship as well wi...
3. HR Service Delivery (HRSD)A. Requirements & Process Definitionï‚· Map end-to-end employee lifecycle: recruitment, onboarding, transfers, offboardingï‚· Define HR case types, approval chains, and SLAsï‚· Identify compliance requirements (Joint Commis...
Requirement: I am looking for a report or any other method to display the total business hours required to close or complete an HR case. Additionally, the report should show how many hours the case spent in each of the following states: Work in Progr...
I am creating an HR Service for Peer Review. It begins with the manager submitting a record producer where they select their employee (reviewer) with a peer to review (reviewee). I have set the Opened for as the Reviewer. I have set the Subject Perso...
While setting up the HR Triaging Dashboard, we are not able to show names for the lanes on the top as headers. How do we enable the names to show up?And is the concept for an admin to configure it and share that or each person is supposed to configur...
Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...
HiNeed to help on below scenario.Once the HR case created, employment letter should automatically created without agent intervention and attach to case and close the case and we have 3 templates for 3 countries, how to get in to this without agent l...
Hi Team, When i created duplicate variant of UI builder landing page, and click on my team high priorit case, heading is showing as null, Why its happening.
Is it possible to create a PDF letter process that does not require any agent action? For example, our employees will complete a catalog item form on their portal with some information. The system will then generate a PDF letter with that information...
Hello,I would like to know if it is possible to create playbooks for standard HR service requests.The employee must enter their HR case in a playbook on the portal.And the agent must continue in the workspace, still in the playbook.I thought about Li...
Hello I ran into a problem related to Universal Requests and HR Case on the standard ticket page. On my PDI which is completely out-of-the-box, I run into the same issue. Basically, when an HR case has a universal request, the standard ticket page sh...
Hi,I was able to open a Ui page from workspace button using the below code. Now the issue comes to close it/ reload the whole page. Code used in related list action - var ui_page_id = <sys_id of the ui page>; g_modal.showFrame({ url: '/ui_page...
