Hi all,I have an issue with the HR Task of type collect employee input form. I created flow to collect the metric results and map them to the HR Case fields. This employee form is the existing form with 4 string fields. I added two additional fields ...
Hi, I am looking for an option to translate the "available" label to another value in HR agent workspace. We have localization available. Can someone point me in the right direction ?
Now Assist panel is not showing any messages and keeps on loading in non production instances.Anyone faced similar issue please let me know anything to update
Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...
Hi Community,I'm encountering an issue where a Performance Analytics dashboard is not loading. I receive the message "Can't display this dashboard – The dashboard that you are looking for was not found" (screenshot attached).Even when logged in as an...
Hi Community , We want to enable the audit history for some user because , we haven't revoked the access for the user and we we can see updated by system , we want to check which has been done and who did the changes
Hello Experts, I'm working on a POC with a record producer that creates records on the Interaction table. After submission I am displaying the producer variables on the created record via a UI formatter, but the variables are all read‑only. I need ...
How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM Like Categorizing ITSM incidents / auto population of fields
I’m facing an issue on a Zurich family instance with Document Templates and PDF Generation Utilities. Here’s the scenario:In my Yokohama PDI, clicking Preview on an HTML Document Template works fine and generates a PDF.On the client Zurich instance e...
I’m working in CSM Workspace and using the Compose Email action from a Case record.When I open a new email draft, the rich‑text editor in the “New Email Draft” tab always defaults to Verdana, 10pt . I would like the default for agents to be Times New...
Hello everyone, I got a bit confused regarding the application scope to be used when creating a Lifecycle Event and the HR Service that triggers it. I'm building a LE for on/offboarding and looking for best practices or what to take into consideratio...
Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...
How do I add a new label + field value to the HR Agent Workspace Employee 'Contact Card'? See provided attachments.
Hi, I need to modify the HR record producer / catalog item so that the resulting HR case is assigned to the HR team only after all required approvals have been completed. At this time, the HR case is receiving a team assignment immediately upon creat...
Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...
