Hello, wondering if anyone has ran into this. We are using Advanced Work Assignment for HRSD and since 2/23 our agents are reporting their presence state is being changed from Available to Offline (which we call "Out of Office" in our instance) witho...
after australia upgrade , survey records are not visible on service portal . when we click on "survey" widget , it says "no survey pending for you at the moment" but at backend we have survey records present for the user. please suggest some solution...
Hello Everyone, I appreciate you help on the below query. In Create New case module (in native view) of HR case management, by default configuration, after searching employee, when HR Service is chosen, we get Opened for, Subject person and work note...
Hello All, We are unable to close offboarding cases in HR Work space. Close complete button is not working in HR workspace. Please help. Regards,Shweta
Hi all, I’d like to get some clarification on the costs associated with the CSA and CIS exams. Is it correct that enrolling in an instructor-led course for either certification includes one complimentary exam attempt? Also, would I only need to pay t...
In HRSD, we get a lot of HR cases like payroll issues, leave requests, onboarding queries, etc.If we assign these cases manually, it becomes difficult to manage and sometimes one person gets too much work while others are free.So, Advanced Work Assig...
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...
Hello all,We are facing issue with 'At a glance' section link that expected to open list of HR Cases. Issue:1. Go to HR Agent Workspace.2. Open any HR Case ticket, on right side 'At a glance' section, click on 'View recent cases'.3. In the same secti...
Hello everyoneI am working on my PDI, trying the HR Tasks functionality.I have the following scenario: I have a flow to create a new HR Task when a new HR Case is created. This action waits for the assigned to user to submit the task on the portal W...
Hi All,We have a requirement where a client wants to automatically route an HR Task to the new hire's Assigned Buddy / Journey Mentor.This task ("Assigned Buddy / Mentor") lives inside our Onboarding Lifecycle Event within the Pre-Hire Activity Set....
Hi Everyone,Looking for some guidance on a contractor access scenario in HRSD.More than half of our workforce (~5,000 workers) are contractors and need access to a limited set of HR services in Employee Center Pro, primarily Employee Data Management ...
Hi All, We have encountered an issue after upgrading the instance to Australia, the "Add Approvers" UI Action on HR Agent Workspace for HR Cases is not functioning properly. When trying to add approvers using the UI action, the approver record is not...
We have some Tasks that HR agents are creating for various users where they are requesting additional information about the patent Cases.There’s a concern that an employee then deletes the attachment they had attached, erasing all record it ever exis...
I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.Is Opened for the Subject Person?Or is Opened for the person who submitted the case...
Hello Team,I wanted to check if it is possible to generate a report from the HRSD module that includes the following fields:COE (Center of Excellence)Topic CategoryHR ServiceHR RegionCountryAssignment GroupService TypeCould you please confirm whether...