I would like to track individual usage (i.e. views) for specific UX Lists in Agent Workspace for HR Case Management. I have done some JavaScript in the EC Pro to fire custom UA Events on button click: var payload = {}; payload.name = 'E...
Hi,I was trying to create a new HR group and getting error as" Invalid Insert".Can anyone help on this? Thank you.
I have the need to create 2 separate Summary Reports from an Employee Relations case in HR Agent Workspace. I have a general summary report (OOTB) and then I have a new report called Legal Report that also needs to generate. I have 2 separate Documen...
Hi Team, I am trying to translate Yes/No values to Spanish for a choice field in ServiceNow. Field details: * Table: question* Element: type* Field Type: String I created translation records in sys_translated/sys_choice, but the translated values are...
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...
Hello Team,I wanted to check if it is possible to generate a report from the HRSD module that includes the following fields:COE (Center of Excellence)Topic CategoryHR ServiceHR RegionCountryAssignment GroupService TypeCould you please confirm whether...
HiRight now, in our portal all the Knowledge articles are displaying , but we need to restrict that to only published articles should be displayed and retired/oudated articles should not displayedwhat is the configuration we need to do for this? Plea...
Hi Team , Under HR Agent workspace we have Employee documents but When i select data is not display it is showing no data found. Please help on it
Hi Team, We are investigating an HRSD routing issue and would appreciate guidance from anyone who has encountered a similar situation. Issue Summary:Around 2,500 users are missing the Department value on their user records.As a result, the HR Profile...
Hi Community, I'm automating HR group membership:User requests group access via catalog item.Group manager approves (configured with Service Activity and working fine).Flow adds user to group (not working).The flow fails when creating a record in sy...
Hi i have a requirement to create a consolidated report/dashboard to provide better visibility into work allocation and processing efficiency within HR Operations. ObjectiveThe report should help distinguish and analyze the following:1.AWA Auto-Assi...
Hi Team, Need to add few UI actions under HR Agent workspace level ex beside "Create IT Incident" please help on it.
@enable HRSD plugin PDI Zurich @instance ID: dev306361 and request com.sn_hr_core activation
The Out Of Box Flows of Alumni Center application are inactive and some security constraint is blocking me from activating them, the Documentation does not mention anything about the flows but they are needed for users to be converted to alumni users...
"Questionnaire Information" and "Service Provider Information" are two sections. I want to hide them if there are no visible fields under them. Is it possible to hide them dynamically?