Add link to email functionality adds a snippet of the article to the email, but redirects to KB view. Is there a work around to point the landing page to Esc self service view?I have tried making changes to Search Action Configuration "Add link in em...
please provide solution , ebbok playbook,
Hi all,Is there a way to create a single inquiry form (HR case) that includes multiple lists of topics associated with different HR services? What I'm trying to achieve is that once a user selects one of the topics, the case is routed directly into t...
Hello, We're setting up Knowledge Center for our new HRSD project and we have created couple of Knowledge Bases. However, when opening the KB from within the Knowledge Center, we get "The page you are looking for could not be found" error and in addi...
Hi Team My client is asking to add sub tittle for heading How to add sub title down to that Heading in quick link I.e Request employee realtion support tage line - click to open the e................................... How to to this can any on...
Hi everyone! I'm having a problem with the ticket page. When the record is an RITM, the users' avatars/initials appear, but when it’s an HR Case, they don’t
Hello Team,I have a WD Connection setup in the system and it works as expected like pulling data and all.Now the customers have added a RAAS report in their Workday.I tried to Raas report access detail.sn_workday_hr_spke_raas_report_access_details Th...
Hi ServiceNow Community, Currently, I’m doing lab activities for the HRSD Module Fundamentals. Can anyone help me with the following? Issue: Why is the HR Admin user not listed with the Relocation Specialist skill, even though we assigned the skill t...
Hi All,I am facing a issue related to the Widget for Alumni portal.I have cloned the Widget and trying to use it but still this shows the below Message and not allowing me to make any changes.The widget is set to public.What can be the possible solut...
Hi Team How to add tagline down to that Heading in quick link I.e Request employee realtion support tage line - click to open the e................................... How to to this can any one please help me here with the steps .
Our watch list users have access to the HR Case in the Portal but can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this information?
Hi Team - IN esc portal - how to add white background box with inside text on the banner Present HTML and CSS scirpt HTML <div ng-if="data.topic.active" class="topic-container" ng-class="{'mobile-border': c.data.isMobileApp }"> <div ng-class=...
When i Click on the New Request Button It is taking me Here Now on the Search Filter where it says Search Catalog, I should be able to see the Knowledge Articles Any Help would be appreciated, I tried all the possible ways of Doing it but nothing Wo...
Store and open a video in a Knowledge Article
Hi Team , can any one please help me on this esc portal paragrapgrah alignment . Current source code from instance option we need like below we need like above attached How to configure this can any one please help me on this , also how to Te...
