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HR Triaging Dashboard

While setting up the HR Triaging Dashboard, we are not able to show names for the lanes. How do we enable the names to show up?And is the concept for an admin to configure it and share that or each person is supposed to configure their own?

Employment letter automation

HiNeed to help on below scenario.Once the HR case created, employment letter should automatically created without agent intervention and attach to case and close the case and we have 3 templates for 3 countries, how to get in  to this without agent l...

svani by Tera Contributor
  • 145 Views
  • 2 replies
  • 0 helpfuls

Duplicate Variant of HR Workspace

Hi Team, When i created duplicate variant of UI builder landing page, and click on my team high priorit case, heading is showing as null, Why its happening.  

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preethigovi by Tera Contributor
  • 119 Views
  • 2 replies
  • 0 helpfuls

Resolved! PDF letter - fully automatic workflow?

Is it possible to create a PDF letter process that does not require any agent action? For example, our employees will complete a catalog item form on their portal with some information. The system will then generate a PDF letter with that information...

Tiffany6 by Tera Expert
  • 2220 Views
  • 11 replies
  • 2 helpfuls

Refresh the workspace from ui page opened through action assignment

Hi,I was able to open a Ui page from workspace button using the below code. Now the issue comes to close it/ reload the whole page. Code used in related list action - var ui_page_id = <sys_id of the ui page>; g_modal.showFrame({        url: '/ui_page...

indu13 by Tera Contributor
  • 1015 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to enable 'Appointment category' in Schedule appointment widget

Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...

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miro2 by Mega Sage
  • 402 Views
  • 7 replies
  • 2 helpfuls

HR Role Concept

Hello, I want to see a matrix of all the roles of HR and their functionalities in a tabular and matrix format. Can anyone help me with such a screenshot and also with the source of truth of it? Thanks in advance. Regards,Dipanjan Saha

dsaha by Tera Contributor
  • 109 Views
  • 1 replies
  • 1 helpfuls

Flow desinger remove attachment

Hi All,I have created a flow designer to remove the hr case attachment  in which used the action delete attachment inside for loop and passing the file name individually all the steps are completed but still the attachments are not removed, i am runn...

kali by Tera Contributor
  • 217 Views
  • 3 replies
  • 0 helpfuls