I've a requirement to hide certain variables from the report based on user location for sn_hr_core_case table even if they have report admin.The variables are stored in the variables editor and it's not mapped too any field.I tried creating ACL on qu...
Hello Team,I am facing an issue with knowledge article access in HRSD.The user is able to view and access draft articles in the Human Resources General Knowledge knowledge base. However, the same user is unable to access draft articles in the Human R...
Hi team I'm working on an HRSD requirement where I need to send an existing notification (built on the sn_hr_er_case table) to an additional email address stored on a related table, not the standard User reference. Setup:Notification: "ER Case Close...
Hi all, I'm building a fixed-term employee contract renewal process in HRSD:1. Dynamically edit/fill contract content at renewal time (term dates, salary, etc.)2. Send the finalized contract for E-signature3. Ideally run this as a Lifecycle Event, si...
Hi All,Exploring ServiceNow HRSD otto OOB skills in our customer instance.Getting following errors, attached screenshots as your references.Case Summarization : Case Resolution: Any support. Please assist in here.
Looking for some advice on decommissioning of services as unsure of best practice in ServiceNow. For background: In BMC Remedy (our ITSM solution), when a service is decommissioned we export the service so we have a copy on hand (stored in SharePoint...
Hi all- wondering whether anyone had come across a good solution for instances where Employee Relations investigations are managed by an "agent" based not in HR, but in the line of business in which the complainant is based? The typical set up of a ...
How to configure a cascading Interactive Filter for Service → HR Service → HR Category on a Universal Request dashboard?I am trying to configure a Cascading Interactive Filter on a ServiceNow dashboard based on Universal Request [universal_request].M...
There is a Function field that references the Position table. When the Who is the Manager field (reference to the User table) is selected, the Function field is automatically populated based on the manager’s direct reports.My requirement is to displa...
Hi Community, I am working on an HRSD Consultation HR Service requirement and need some guidance on the correct OOTB configuration/customization to address it. Requirement:Currently, when a Consultation HR case is created, the Opened for field is bei...
Hi All, I have a requirement on the HR Workforce Admin table. There is a form section/tab named "Out Counselling Details" (backend name: outcounseling_details). I need this section to be visible only for members of the following groups: - SYNE-Out-Co...
Hi Team - can anyone please help me on this task .where exactly i need to remove and what to to be added please provide me tables names Hi Community,I have an HRSD requirement to remove the existing A&P routing and security rules for employees wi...
Hi everyone, We have this business requirement:- Create classes and courses on SuccessFactors LMS via ServiceNow Record Producer- The SuccessFactors requires a CSV file that must be sent on their SFTP server I am looking for possible solutions on thi...
Hi everyone, I’m new to ServiceNow and trying to understand where HR Service Delivery actually fits within a company.Could someone explain in simple terms what HR Service Delivery is designed to help with and what problems it typically solves?I’d als...
Hi, Newbie here. I can see how to limit read/write access by group/role at the record level based on the COE. Is there a way to do it at the field level? Eg, only HR can read the Salary field We're hoping to avoid having to do it directly by ACLs...
