Hi Community,I have a requirement in ServiceNow HR Agent Workspace where agents need to paste screenshots directly into the Work Notes or Comments section. However, the out-of-the-box journal fields do not support directly pasting screenshots in the ...
Hi Team, For alumni users, case raised from asc portal.For that HR cases, at glance icon in contextual side bar is not available.Is there any way to configure it?
There is an issue in prod explaining that the HR cases are Reverting back to Ready state from Work in progress, awaiting acceptance, closed complete...... and so onAnother concern is that in the history it shows that the user updated the state, but t...
If we find that there are duplicate cases, we are just copying / pasting notes as needed from one case to another and then cancelling one of the cases. However, if there is a way to merge cases, that would be ideal.
Looking to determine whether the "Transfer to IT Incident" option can be configured for General Inquiry HR Cases that reside in the sn_hr_core_case table.Currently, when using the Transfer Case functionality on a General Inquiry HR Case, the availabl...
Hi all,I'm trying to give agents a filter that reads "show me cases tagged with any of the skills on my own user record" — essentially a dynamic filter 'Skills is one of my skills'. The operator does appear on the Skills field, so the option is bind...
I have a select few users that need to be able to impersonate users without worrying about the sn_hr_core.impersonateCheck property being set to true. I haven't found a recommended way of bypassing that property aside from toggling it back and forth ...
Hi Community,We have an HRSD Lifecycle Event for Employee Movement with approximately 15 Activity Sets, where the Activity Sets are executed sequentially based on dependencies.For example:Activity Set 1 → Activity Set 2 → Activity Set 3 → …Recently, ...
I'm trying to promote changes to another instance which is in Brazil version. The update sets in batch are committing successfully with all the changes. However, when I open child update sets from local update set, customer updates are empty and no c...
Hi Team,I’m looking for design suggestions for the following requirement:I need a form to be embedded within an HR Task. The agent should be able to complete the form and save it as a draft without submitting it. Whenever the agent reopens the form, ...
Hi Team,I am facing an issue in HR Agent Workspace where the Inbox is not being displayed.Issue Details:Navigated to HR Agent Workspace.The Inbox section is not visible .Users have the required HR roles(awa_agent, agent_workspace_user) assigned.Tried...
Hello, I'm testing the Summary Report functionality within the Employee Relations module, and it does not currently include the following, even when they are included on the case record: Case attachmentsInterview recordsEvidence recordsEmails sent fr...
Hello, On an Employee Relations case, there is a 'Regenerate' button on the Summary Report. When I click the button, it doesn't seem like anything happens... can anyone provide some insight on the actual functionality of this button?
Hi Community,I am looking for best practice guidance on implementing dynamic approvals in ServiceNow HRSD.RequirementWe are designing an approval process for HR Cases.The approvers are not fixed users or groups. Instead, the employee submitting the r...
Hi Community,I have a requirement in ServiceNow where I need to send a report by email on the 1st and 15th of every month.The requirement is:On the 1st of the month, I need to send all records that were created from the 15th of the previous month thr...
