There are below out-of-the-box (OOTB) matching rules applied to the HR Task table:HR Task: Agents by SkillsHR Task: Agents by Skills and CountryFor some of our HR Services, we want to bypass these matching rules.However, we do not want to make any ch...
Ability to view TGI on details tab near subject person, please let me know how to configure this
Hello Community, I need to add some fields from the HR Case in the Approve Request, ideally in the Details tab. How can I achieve this ? Thanks for your help.Regards,psypniew
Hello Community, I have to modify the list layout (Column modification) on ER Dashboard list view for 'Database view table' Report on configurable workspace.Where should i found that configurations? Could you please let me know.Thanks in Adavance!,.....
Hi Team,after installing alumini service center plugin and im trying to open alumini portal in below screen shot its showing empty page .my team meber tried to open with instance url/asc portal short cut its opened after same mebert tried to open us...
Hi Experts, I'm working on Employee Journey Management Implementation.And I like to understand what are the ways a journey can be triggered?In all the demo videos, I saw manager manually triggering a Journey from the employee centre. However, we are...
Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...
How can you extend the visibility for Manager Hub to non-managers as well? And what attribute is the OOTB using to identify which managers have default visibility to see the Manager Hub (Your Team). Our use case here is that we want to extend the v...
Hi Community, Can we have something on active interactions to track the idle time on UI or maybe some alerts (beep sound) or pop-up on current screen to show idle timeout ? This should be for both agent and user. Thanks.
Hi, We are working with microsites and noticed that when you have to many tabs there are some issues on the older microsites. Clicking on a tab, the other tabs shift/move, which impacts the user experience. Since some of our microsites are quite lar...
In our flow(screenshot attached below), we are handling a DocuSign task as part of an Employee Relations (ER) case process. Here's the intended flow:1. Step 19(screenshot attached below): Lookup the state of the DocuSign task.2. Step 20: If the st...
Hi, I have configured the granular delegation as per the document ,created Delegation rule.Issue is that delegator is unable to view the delegated task under MY Tasks this is for sn_hr_core_task table.in the read/write acl the role is mentioned as sn...
I have created a record producer with three variables, and now I want to copy the same variables into the native UI. I tried using the variable editor, but it’s not working. Please let me know if there is any way to achieve this functionality.
Hi, I am doing a odata based integration between successfactors and servicenow. This is a custom integration to fetch workers accounts. Is anyone having any idea how to setup odata based integration. Note: We are not using ootb compound employee API...
If we need to transfer from one TOPIC - variable values to another topic and assigned that value to there . E.g if we have TOPIC A - take user input varInput.TopicAvariable = "Select value by user "; Now in TOPIC B I need to get that variable data ...
