Hi communityI was trying to create a HR request to raise a movement on portal. I created a catalog item under manager HR catalog>HR system. When I submitted the request on the portal, I got error: Stage cannot be set for this task. It's a record pro...
Hi Everyone,Hope Everyone doing Good!! I want to migrate audit history along with comments & attachments from Salesforce to servicenow.Even implemented case migration already.Suggest me best approach with detailed steps. Thanks in advance. Regards,
Hi,I want to add a little image of a cart for a text response along with the message for one of my designer topic. Is it possible to do, if yes, how can it be achieved? Thanks in advance!!
HelloCould anyone tell me why I can't see "Document Templates" in the All menu of my Yokohama PDI,even though I'm logged in as an admin user?
Hi All, I trying to create and adding fields on ER case form from HR agent workspace with own creating view which is copy of Workspace view. steps- HR Agent workspace>Form Layout>create/add fields>save. but fields should be visible on both side backe...
did anyone try to turn off "resubmit approval" logic and run with new approval in case of rejected approval. I am aware UI actions can be customized but hoping for OOB solution.
Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your ...
Hi,I am trying to work on HR case approvals, but noticed that when the HR case is created and needs approval, it can only be approved using EC and not in HR Agent workspace, tried this as HR admin as well. Has anyone faced this before, if so what's t...
Hi,Does anyone know how to enable the 'Edit' option on the 'Preview Document' button? Buttons like Generate/Regenerate or Initiate Document Tasks are available.PDIafter clicking the Preview button, I don’t see the Edit option, even though the SN docs...
Hi,Can anyone share the latest suite of applications in HRSD along with the categorization? If any pictorial representation is available it will help.Example: Journey Management is part of HRSD Enterprise; Agent Workspace part of HRSD Pro and likewis...
Hi Team,After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.From the Employee Center portal, the customer is a...
Hi, I have noticed that Change Start Date HR service can be invoked from UI action under "Actions" option on the Employee Center and My Requests How this OOTB is configured?I would like to know this configuration to reuse similer situations such as C...
Go to HR Agent WorkspaceOpen any of the interaction record.Click on Create HR CaseHR Case creation page gets opened. Is it possible to auto populate the fields on to the HR Case creation page from the interaction (like opened for, employee name, subj...
ServiceNow Zurich transforms HR Service Delivery (HRSD) into an AI-powered, experience-first platform. Think of it as upgrading HR from “paper-pusher” mode to “people superhero” mode—faster, smarter, and more intelligent.What’s New vs Previous Releas...
(Temporary?) double HRC-case numbers in the HRSD module? See the confusion of the (proven) double case numbers in the past in regard of the Leave application request form case(s)There have been several complaints about cases that have been submitted ...
