How to open HR To-dos page with particular selected record
I want provide HR To-do Page with particular record selected with link .eg if i provide sys_id of task then that particular item should be selected .Currently first item is selected .
Forum Posts
Editable PDF Forms in ServiceNow HRSD Employee Relations
Hi Experts, We have a requirement to generate an editable PDF within ServiceNow HRSD (Employee Relations).We have already configured the PDF to auto-populate data from the user record. However, the document contains several conditional sections (if/e...
Restrict IT tickets from Tasks on EC Pro
We have created a dedicated Employee Center Pro portal for the HR team, while IT users access a separate portal. Our requirement is to ensure that IT-related tasks, such as RITM approvals, do not appear in My Tasks and that only HR-specific to-dos (f...
Enable polish & japanese language in knowledge article
HI,We have a requirement to add Polish and Japanese as supported languages for Knowledge Articles and myHelp Language Preferences.The requirement is that Knowledge Authors should be able to create, manage, and publish Knowledge Articles in Polish and...
Resolved! Hide Comment/Worknotes from HR agent workspace
Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...
How to restrict read access to few fields on HR case table for a service account?
Hi, We have a requirement to create a scripted rest API to read HR case data and return case number, created, updated , state and HR Service field values in the response.This has been successfully implemented.However we have additional requirement th...
HRM To-Dos Summary widget not showing newly created task until browser refresh (Australia)
Hello experts, We are experiencing an issue after upgrading to Australia. ScenarioWe have an HR Lifecycle Event process where:Employee completes several document tasks.The final document task is signed by the employee.An After Business Rule checks w...
Resolved! HRSD Employee Relations COE Security
What we're trying to accomplish: We created a custom HR Service called Probationary Period in the Employee Relations Case COE. We'd like to give an HR group access to Probationary Period cases and no other cases in the COE. Approach 1: COE Security C...
RAAS Report Servicenow WORKDAY
Hello Team,I have a WD Connection setup in the system and it works as expected like pulling data and all.Now the customers have added a RAAS report in their Workday.I tried to Raas report access detail.sn_workday_hr_spke_raas_report_access_details Th...
Front end notification configuration
The error message only displays momentarily and then auto-dismisses. Can we change that to have the employee dismiss the message?
UI Action 'Transfer Case'
Need to call UI Action 'Transfer Case' from Script include or fix script to bulk transfer HR cases.
Best approach for Preview → Agent-Editable Fields → Generate flow in HR Agent Workspace (Configurabl
Hi all, I'm looking for guidance on the recommended/supported approach to achieve the following flow, fully within HR Agent Workspace (Configurable): 1. An HR Agent opens an HR Case2. Clicks a button to preview a document (generated from a template, ...
HR Agent Workspace Configuration – ServiceNow HRSD – Add Info Icon on Field Label to Redirect User
Hi Team,I am working on a requirement where the client wants an info icon (ⓘ) placed beside a Choice type field's label on the HR Agent Workspace.On click of the icon, it should display a popup message below or near the field. This message should con...
Resolved! Accessing "Document Templates" in HR Agent Workspace
Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...
Design recommendations for an HRSD annual benefit eligibility review process
Looking for design recommendations for an HRSD annual benefit eligibility review process.Requirements:• All eligible employees must review and respond annually• Most employees will have no changes• If no changes are reported, we would like to avoid c...
