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Third Party Background Check

According to Docs - third party background check is being deprecated and not supported after Brazil.  The documentation states you can request the plug in - but then the question is will that plug in be supported.  So the question really is - can you...

HuronNCWAB by Tera Contributor
  • 101 Views
  • 2 replies
  • 0 helpfuls

Difference between sn_hr_core.basic and sn_hr_core.manager

Hello, I would like to understand the difference between sn_hr_core.basic and sn_hr_core.manager role , in terms of visibility and scope of authority in servicenow platform? Please dont include the  the number of  roles which are inherited in the sys...

Quality Audit HRSD tickets

Hello,We have a request to build a framework in our HR portal for 15% of non-critical transactions to be route for auditing to help improve the quality of solutions offered. Things to be audited could include whether it was assigned to the right grou...

Janne47 by Tera Contributor
  • 190 Views
  • 1 replies
  • 1 helpfuls

Populating the Employee field on HR Case

HI, I have a quick question on mapping variables from Intake form to caseOn the record producer - created and employee field which matches the exactly the same field on HR case.tried to populate the employee field on the form with client scripts reco...

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satya30 by Tera Contributor
  • 319 Views
  • 2 replies
  • 0 helpfuls

Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card? 

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Radha K by Mega Guru
  • 235 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR template

Hello,Can someone explain to us , in an HR templae : what does mean :Due date calculation = 1 hourwhen to send = 5interval = 2Thanks, 

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HR Service in Transfer case

Hi Community,On HR Agent workspace we have a Transfer case button. When we click on that , we will get a dialog box having several fields one of them is HR Service.Any idea from where the dropdown value is coming in that list ?NOTE : I already have c...

Drishti by Tera Guru
  • 752 Views
  • 4 replies
  • 0 helpfuls

Contextual Search results in email

Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...

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Resolved! Best way to identify which HR group manage which HR Services in HRSD?

Hi Community,I’m working on an HRSD  dashboard and looking for a reliable way to identify which HR teams (assignment groups) manage which HR Services. as i need to create a new report to t to reflect the which team manages which type of HR Services.I...

GhitaB by Tera Expert
  • 1115 Views
  • 3 replies
  • 0 helpfuls

Future granular delegation

We have Granular Delegation for HRSD but no delegation records (sys_user_delegate) are created when the start date of the delegation is in the future. It works fine whenever todays date is selected as start date for the delegation.  Has anyone had th...

Andrea20 by Tera Contributor
  • 388 Views
  • 1 replies
  • 0 helpfuls

Resolved! Mapping to Parent Case from HR Task Submit Catalog Item?

Hello, wondering if this is possible & if anyone has ran into something similar. As part of a lifecycle, we have an HR task of the Submit Catalog Item type going to an employee. When the employee completes the task, a child case is created - which is...

maxstnr by Tera Contributor
  • 302 Views
  • 3 replies
  • 2 helpfuls