I am creating an HR Service for Peer Review. It begins with the manager submitting a record producer where they select their employee (reviewer) with a peer to review (reviewee). I have set the Opened for as the Reviewer. I have set the Subject Perso...
While setting up the HR Triaging Dashboard, we are not able to show names for the lanes. How do we enable the names to show up?And is the concept for an admin to configure it and share that or each person is supposed to configure their own?
Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...
HiNeed to help on below scenario.Once the HR case created, employment letter should automatically created without agent intervention and attach to case and close the case and we have 3 templates for 3 countries, how to get in to this without agent l...
Hi Team, When i created duplicate variant of UI builder landing page, and click on my team high priorit case, heading is showing as null, Why its happening.
Is it possible to create a PDF letter process that does not require any agent action? For example, our employees will complete a catalog item form on their portal with some information. The system will then generate a PDF letter with that information...
Hello,I would like to know if it is possible to create playbooks for standard HR service requests.The employee must enter their HR case in a playbook on the portal.And the agent must continue in the workspace, still in the playbook.I thought about Li...
Hello I ran into a problem related to Universal Requests and HR Case on the standard ticket page. On my PDI which is completely out-of-the-box, I run into the same issue. Basically, when an HR case has a universal request, the standard ticket page sh...
Hi,I was able to open a Ui page from workspace button using the below code. Now the issue comes to close it/ reload the whole page. Code used in related list action - var ui_page_id = <sys_id of the ui page>; g_modal.showFrame({ url: '/ui_page...
Hi,Help needed! We want to know how many new knowledge base (KB) articles are published per month. By "new" we mean v. 1.0 articles that have never existed in the KB. I thought the "created" date would indicate when an article was first published, b...
Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...
Hello, I want to see a matrix of all the roles of HR and their functionalities in a tabular and matrix format. Can anyone help me with such a screenshot and also with the source of truth of it? Thanks in advance. Regards,Dipanjan Saha
Hi,We have a requirement where, if HR case is transferred from old case to new case, if assignment group is same then assigned to filed should copy from old case to new case, or else assigned to should not copyso what is the best practice to follow ...
Hi All,I have created a flow designer to remove the hr case attachment in which used the action delete attachment inside for loop and passing the file name individually all the steps are completed but still the attachments are not removed, i am runn...
Hiwe have 100+ record producers , so for icon/picture in record producer we want to update all of them at onceso created business rule and fix script and followed this processAttaching the image in any one record producerNow going to sys_attachment t...
