Employee Center feedback configuration
Hello, I'm looking for a way to customize text visible on Employee Center feedback. I'd like to change the wording, both for buttons but also for standalone text. Does anyone know where can I achieve this?
Forum Posts
Display message "Agent is not available after scheduled time" after chat queue is closed
Hi Experts,I have a question regarding Agent Chat.Is there an out-of-the-box way to display a message such as "All agents are currently offline" when the chat queue is outside its configured working hours?If this isn't supported out of the box, what ...
Workday integration
Hello Team, I have this issue where , I am facing this error.This speicfically happens when the HR profiles are being created or udpated via WD integration.I tried to check further into itThis is where it takes time , it basically calls into WD and p...
*Attachment not found error upon creating document task using Create document task action in Flow designer
HI every one, I have a request where we would like to send document to be signed by the user . Process- Submit catalog item with the list variable to select multiple user. once submitted flow designer trigger to initiate document task for all the ...
GE: Job Level Progressions
Hello, I am currently implementing enhancements to baseline Skills Foundation and Job Architecture data. I wanted to inquire on anyone's experience implementing the Job Level Progression configurations within the Job Architecture module. There is a c...
ESC portal how to add images in esc
Hi Team can any one please help me with steps how to configure this
HRSD Reporting Requirement – Tier 3 Escalation % by HR Service and Country
Hi All,I am working on an HRSD KPI reporting requirement and would appreciate guidance on the best implementation approach.Business RequirementWe need to report the percentage of HR cases that are escalated to Tier 3, with the ability to analyze the ...
HRSD CSAT Monthly Reporting – Average Satisfaction Score by Service and Country
Hi All,I am working on an HRSD reporting requirement and would appreciate guidance on the recommended reporting approach.Business RequirementWe need to create a monthly CSAT report that shows:Average survey satisfaction score submitted by employees a...
HRSD Record Producer Created on sn_hr_core_case - How to Create Cases Directly in COE Extended Table
I'm facing an issue in HRSD and would appreciate any guidance.Current RequirementI have created a Record Producer on the sn_hr_core_case (parent) table.The Record Producer contains two variables:q1_help_area – 7 choicesq2_details – 27 choicesThe func...
Client error in atf (open an existing record)
Can I ignore this error in atf while using step "open an existing record"?
Resolved! HR Task - use of close complete button vs State field drop down
Hi... We have noticed that when closing an HR Task using the Close Complete button, a Work Note box pops up requiring the user to add a work note. However, if the user changes the state field using the dropdown to Close Complete, this work note box ...
Adding Attachment on Anonymous Report Center (ARC)
Anyone worked on requirement to add attachments on Record Producer on ARC portal?
Reassigning document tasks - is it possible?
Hi all, I am working with a customer who is having issues with their current document task process. They want to be able to reassign document tasks, but based upon my current understanding, this isn't possible. They also want to 'open up' the PDF doc...
Database View for HR Multi Row Variable Set
We are trying to create a report that lists all of the employees entered through a Multi-Row Variable Set (MRVS) on separate lines on the report. On our form, a script generates an HTML table using the data from a Multi-Row Variable Set. We use the M...
Show Specific Timestamp
Hi Guys, In the Metric Definition table of HRSD, I want to calculate and display time data from the HR Case (sn_hr_core_case) table with specific conditions on state transitions.The requirement is to capture only the transition timestamps between sel...