A pain point for our ER Agents is that there is not an easy way to know if corrective action records associated to an ER case has an attachment added. An idea I had was to write a business rule on the corrective action table that posts a work note t...
Is there Form I-9 & E-Verify plugins or Apps from Servicenow app store we can use to integrate with Servicenow?
Hi Community,I am currently learning and practicing ServiceNow HR Service Delivery (HRSD) and would like to get some real-time / industry-level use cases for hands-on practice.Can anyone please share:Real-time HRSD business use casesCorresponding tec...
Hello, wondering if anyone has ran into this. We are using Advanced Work Assignment for HRSD and since 2/23 our agents are reporting their presence state is being changed from Available to Offline (which we call "Out of Office" in our instance) witho...
Can any one please tell me that what's the much minimum percentage required to pass servicenow cishr certification exam??
Hi Everyone,I am facing an issue in HR Agent Workspace with the Close Complete action on sn_hr_core_case_payroll.Requirement:When State = Close Complete (3):Close Notes should become visibleClose Notes should be mandatoryCase should not close if Clos...
There's "Recommended for you" and "Popular topics" widgets available on Employee Center Pro homepage.ServiceNow product documentation says "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information...
Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...
HI @Ankur Bawiskar ,In Hr Templated what is the used of link templated fields and extra tab fields .can you please provide me the some examples
Impact Value Management Data Collection for HRSD - is there a plugin available in store (Zurich)Store app not showing HRSD specific Impact Value Management plugin. I can see other 11 plugins for ITSM, HAM etc, but not HRSD specific
Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?Use case - Ticket volume is <5M recordsRequirement - PA dashboard - Bar chart showing the average SLA duration for closed or resolved HR cases., grouped by available options...
We noticed a change in our environment recently where the To field in the Activity Stream Compose modal in HR Agent Workspace is now marking the "To" field as mandatory when composing an email through Agent Workspace.Is there any way to make the "To"...
Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...
Howdy all - trying to figure out something that seems like it should be straightforward (alas, it is not)... I'm in HRSD, in HR Agent Workspace, trying to figure out how to have a window or pop-over that appears and plays .wav attachments when the at...
